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Laura26119766ldij
Laura26119766ldij
Inspiring
April 8, 2024
Question

Creative Cloud asset previews appear with white background instead of transparency now

  • April 8, 2024
  • 5 replies
  • 1490 views

I'm finding that new items added to the Adobe Libraries do not appear with transparency in the preview. See screenshot attached—especially the third test item, which is supposed to be a white circle. I used to be able to be fix these by opening the library asset, making a slight change and resaving it. It would then show with a transparent background. Now, they only show with white no matter what we do. 

Anyone have a fix for this? It's not just a setting or anything, it worked before and now it doesn't. I suspect however the previews are generated was changed or something along those lines. This is super inconveinient.

I realize that when you place the library item it will still be transparent, but we need to be able to preview white graphics. It's too cumbersome to have to read all the names of assets to figure out what they're supposed to be if you have many in a library.

 

I've also attached the version of AI I am creating graphics in and the version of CC desktop app I have.

    5 replies

    PeterSather
    PeterSather
    Participant
    July 3, 2024

    As a long-time Adobe Library apologist, this extremely frustrating update/bug is driving me absolutely bonkers and I can't believe it has yet to be fixed. Ugh.

      Bojan Živković11378569
      Community Expert
      Bojan Živković11378569Community Expert
      Community Expert
      May 15, 2024

      Everything is functioning well for me on Windows. Below are the details for CC Desktop. Currently, I am accessing Libraries in Photoshop version 25.7.0.

      P
      Peggy33884500e4y1
      Participant
      May 15, 2024

      My CC versions are the same as yours. I'm not sure the thumbnail issue is being fully understood. For example, I don't see any all-white images in your screenshot of your library. This is what I see and what others are experiencing.


        P
        Peggy33884500e4y1
        Participant
        May 15, 2024

        These are white vector images so the background is transparent. "Show transparency grid" is checked.

         

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          April 8, 2024

          thank you for that information. i'm going to move this to the photoshop forum because i think you'll get more help there.

          P
          Peggy33884500e4y1
          Participant
          May 14, 2024

          Has a resolution/fix been done for this yet? I've seen community strings going back awhile that have the same issue. Adobe CC Library thumbnails for white graphics on a transparent background render on a white background, making it impossible to know what the graphic looks like without opening it in the native app. This makes the Library useless for easy selection and placement of these images.

            Laura26119766ldij
            Laura26119766ldijAuthor
            Inspiring
            April 8, 2024

            No. The white background shows in the preview in PS, AI, INDD and in the actual library in the cloud desktop app. The only place it does show the transparency of new items is in the web view of the libraries.

            It's confusing because we have other assets in the library that appear with the transparent background that were created in teh past, but anything new we create will not appear with a transparent background, it just gets stuck with white background.

              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              April 8, 2024

              is this an app specific problem?

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