Creative Cloud Content manager.app pop up

[Kathyb909]

hello, 

i am new to this because I never usually have any problems.  However, I have recently been getting a "pop up" on my Mac Desktop that says.....Creative Cloud Content Manager.app cant open may be damaged.  How do I fix this?

Thank you.

Kathy

[Shivani Somayajula]

Hey there, 

Try these few steps and let us know if this helps. 

• Reset the Creative Cloud desktop app by making sure it's in the foreground, then press:
  Windows: Ctrl + Alt + R
  macOs: Cmd + Opt + R

• If that fails, repair https://adobe.ly/3WWy1UD
• If that fails, uninstall using the correct uninstaller from https://adobe.ly/3LV6hKJ... and then reinstall.
• If that fails, do a clean Creative Cloud install carefully following each applicable step: uninstall every Creative Cloud app including preferences per https://adobe.ly/3LTvu8e
• Then uninstall the Creative Cloud desktop app, again using the correct uninstaller per https://adobe.ly/3LV6hKJ...
• Clean your computer of Creative Cloud files per https://adobe.ly/3LVzt4l
• Check for available update on your Operating System.
• Restart your device (don't skip this).
• Reinstall the Creative Cloud desktop app using the "alternative download links" at the bottom of the page at https://adobe.ly/3LUrTXB

Let us know if this helps

Thanks, 

Shivani 

[Kathyb909]

No...nothing helped and when I tried to delete the first app...Lightroom...I got an error and had to reboot my computer...now I cannot even open Creative Cloud

If anyone can help me...I would greatly appreciate it.  I do not use the creative cloud apps often, but I like having it when I need it.  This pop up is annoying and happens even if I am not using the app.  Now I get a pop-up that says:  "Adobe Creative Cloud is needed to resolve this problem.  However, it is missing or damaged.  Please download and install a new copy of the Creative Cloud from 'http://www.adove.com/go/abodeceativeloudapp'"  with options at the bottom to "Quit" or "Repair"...Very frustrating.

[Kathyb909]

that link is wrong...  Http://www.adobe.com/go/adobecreativecloudapp