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Leo25477444l26q
Participant
October 9, 2023
Question

Creative Cloud Files are missing

  • October 9, 2023
  • 2 replies
  • 260 views

This morning I went to open an oldish file (2 months old) on Creative Cloud to make some edits for work. It didn't open so I restarted Photoshop and when I went through Creative Cloud many of my files from 2-3 months ago were suddenly gone. Many files were still there, it seems like a random chunk of creative cloud files I had are just suddenly gone. I need these files for new projects I'm working on at my job. I checked "deleted" files and there's nothing there. I have restarted Creative Cloud, signed out and back in, restarted my computer, and checked on a separate computer and none have worked. 

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    2 replies

    L
    Leo25477444l26qAuthor
    Participant
    October 9, 2023

    These are PDSC files, I can still view many of my cloud files but there are many missing. There are a lot of older and newer files that are still showing up, it's just like a random chunk of files I had on the cloud that I can't find anywhere, not in trash, and not in synced files. This morning I could see them when I scrolled through my cloud files until I restarted the app and then they were gone. 

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      October 9, 2023

      Are these PSDC files (i.e. cloud documents) or are they files you have saved to your creative cloud location on your PC and have synced to the cloud (i.e. synced files)?

      Both should be available via the cloud symbol at the top right of the CC desktop app then click on Creative Cloud Web. Once there, click on 'files' and you will initially see just the cloud documents. To see the synced files you will need to click on 'Launch more' at the bottom left and then on 'synced files'.

      If it is the latter and you delete the file on your PC, then synchronisation would also delete it in the Cloud, but it will remain in deleted files for 30 days only. If you deleted it on your PC more than 30 days ago, it will be gone from the cloud synced files folder.

       

      Note - if you do use Creative Cloud synced files - you will want to read the link below. Creative Cloud synced files are to be discontinued for personal users from Feb 2024
      https://helpx.adobe.com/uk/creative-cloud/kb/eol-creative-cloud-synced-files.html

       

      Dave

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