Creative Cloud issue

Question

I used my apps from creative cloud yesterday, that I paid subscription a few days ago, (my due date is 10th)  and today suddenly my apps were locked and I couldn't update them due to storage issues. I paid for extra space but it is registering my account as that I don't have Creative Cloud. I am on the student & education plan of Creative Cloud for a year now, and I need to solve the problem due to university assignments.  Today, I didn't want to complain so I paid for Creative Cloud again but now I have to download everything again and I don't understand why, since I have the apps, they are just locked. Can you please help me? I would really appreciate it.

Ged_Traynor · Answer

@doda_350076445t8f we can't help with account issues, try contacting Adobe support
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Type agent to chat to a real person
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded