Creative Cloud timeline showing same version

Forum|Forum|3 years ago
November 8, 2022
3 replies
494 views

I uploaded a 'before' image to the creative cloud as one version followed by an 'after' image in another version. When clients click into timeline view, both versions reflect the latest 'after' image and the 'before' version isn't shown correctly. This started happening this week and haven't done that before. Please help!

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Kevin Stohlmeyer

Community Expert

You uploaded an update within a minute of the original? Did you make sure the original asset was uploaded prior to uploading the modified image?

A

azhu_lpAuthor

Participant

Yep! I've been doing this for a while now and it worked fine in the past. I always make sure to see the little green checkmark meaning the cloud document is synced before I save a second time.

kglad

Community Expert

kglad

Community Expert

did you give the images different names?

A

azhu_lpAuthor

Participant

There are 2 layers in the photoshop document. One is named 1 while the other 2. The before image is 1 and I turned off the visibility of layer 2. Then once it is saved, I turn on the visibility of layer 2 and save again. This normally would create a second version and browsing them on the timeline would reflect both changes. It is currently showing only the layer 2 visiability on both, even though the earlier version (1) had layer 2 hidden.

kglad

Community Expert

did you save them with different names?

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