Skip to main content
L
LVphotojeep
Participating Frequently
October 21, 2023
Question

Creative Cloud update window corrupted

  • October 21, 2023
  • 1 reply
  • 326 views

A few days ago I received a notification there were some updates available.  I tried opening the Creative Cloud app via the icon at the top of my Mac desktop but only see a strange distorted window.  I've uploaded an image of the window below.   The same thing results when I try to open Creative Cloud from the Applications portion of Mac OS Finder.

I'm using a 2019 Macbook Pro running OS 14.0

Because of this, I cannot update any Adobe program.  

 

Please advise.

    This topic has been closed for replies.

    1 reply

    L
    LVphotojeepAuthor
    Participating Frequently
    October 21, 2023

    The problem was resolved by reinstalling the Creative Cloud App though I should mention it took starting to uninstall the app first.  Only after starting the uninstall process was I given the option to "repair" the app.  Based on the information on my screen during the "repar" process, it appears it just re-downloaded it and installed.  There was nothing to say any "repair" actually occurred. I think listing a "repair" option would be a good option for Adobe to consider.

    L
    Lorinda30199924tmno
    Known Participant
    August 29, 2024

    Thank you - I clicked on the uninstall app and it gave me an option to repair.  I clicked repair and now the app icon works again!  thank you! 😊 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices