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Inspiring
September 14, 2022
Question

Creative Cloud welcome screen doesn't support accents?

  • September 14, 2022
  • 4 replies
  • 335 views

Hello,

It looks like the Adobe Photoshop, Indesign and other welcome screens do not support accents in the user's name.  See attached for example.  I'm using:

- Mac OS 12.6 in French

- Adobe Photoshop 23.5.0 installed in English (so that other people in my office, who only speak English, can use it).

It doesn't support my name, Jean-François, specifically it messes up the C cedilla.

Thank you,

Jf

This topic has been closed for replies.

4 replies

SG...
Adobe Employee
Adobe Employee
September 19, 2022

Hi @Jflemay ,

Do you see this after relauncing as well?

Help> System Info... will help us isolate the version of the extension that's getting loaded. 

Regards,

Steve

PECourtejoie
Community Expert
Community Expert
September 16, 2022

@CShubert If I'm not mistaken, it is a non-Photoshop team that manages those screens, I really wish to know which team or sub-forum we should post about as many functions should be enhanced there: multiple file selection, deleting of files, creation of favorites, etc.
@Jflemay Bonjour, Jean- François. Je suppose que les préférences n'y changent rien?

CShubert
Community Manager
Community Manager
September 14, 2022

Hi @Jflemay 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

davescm
Community Expert
Community Expert
September 14, 2022

'so that other people in my office, who only speak English, can use it'

Do you have a licence that permits other people to use it?

 

Dave