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defaultgkv4cx5jjqrc
Participant
September 26, 2023
Answered

Crop tool not working on photoshop 2024

  • September 26, 2023
  • 5 replies
  • 4974 views

App version 25.0.0

Mac Mini M1
MacOS Ventura 13.6

Just updated few days ago to v25 and noticed that the crop tool is not working. It lets me define the crop area but when I hit "enter" to confirm the choice the image disappears.

 

 

    Correct answer Derek Cross

    Try Reset Tool to see if that sorts out the issue.

    5 replies

    G
    Greg Harbour
    Inspiring
    October 17, 2024

    Only resetting Photoshop preferences worked for me

    https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

      D
      default33c63r4iua6z
      Participant
      June 4, 2024

      My crop tool is not working either. I've tried to reset the crop tool and it still is not working.Any other tricks to resolve?

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      June 5, 2024

      What have you done for all-purpose trouble-shooting so far?
      Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
      https://helpx.adobe.com/photoshop/using/preferences.html
      https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
      https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

      M
      Margaret3650798669d7
      Participant
      April 3, 2024

      try to use a different mouse

      I had a problem trying to crop in 2000

      installed 2024 and still had the problem

      but when i tried a  mouse  i use for a different copmuter it crops fine

      bought a new mouse and it also works.

      no clue why

        D
        defaultgkv4cx5jjqrcAuthor
        Participant
        September 26, 2023

        It worked! Thanks very much Derek!

          Derek Cross
          Community Expert
          Derek CrossCommunity ExpertCorrect answer
          Community Expert
          September 26, 2023

          Try Reset Tool to see if that sorts out the issue.

            C
            catherineh20307209
            Participating Frequently
            January 19, 2025

            Derek, can you please help me understand where to find this tool reset option? The image doesn't really tell me, and even the help option in PhotoShop gives me nothing. I just updated to 2025, and still have the same issue. I can only get original ratio or square. On other settings it incorrectly defaults to one of those two.

            Derek Cross
            Community Expert
            Derek CrossCommunity Expert
            Community Expert
            January 19, 2025

            Select the Crop tool then the crop drop down, then the gear icon and choose Reset Tool from the drop down menu.

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