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babaruss
Participant
March 21, 2021
Question

Crop tool problem in Photoshop 2021

  • March 21, 2021
  • 3 replies
  • 1156 views

I just changed to the 2021 version of Photoshop.  I find that when I try to change the crop size, Photoshop  freezes up.  I have uninstalled & reinstalled but that doesn't help.  Any suggestions?

    This topic has been closed for replies.

    3 replies

    L
    Lincoln5D46
    Participant
    April 30, 2021

    Try use Classic Mode in Crop Tool configuration

     

    D
    diderich
    Participant
    April 17, 2021

    I have the same problem, since updating to version 22.3.1.

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      April 17, 2021

      What have you done for all-purpose trouble-shooting so far? 

      https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

       

      If the issue proves persistent you may have to roll back Photoshop to a previous version. 

      D
      diderich
      Participant
      April 17, 2021

      Tried the graphcs processor on/off suggestions with no result. Just reverted to 22.2.0 which just works fine as I do not (yet) need the new features of version 2021 and don't have the time to "debug" the problem more in depth, especially as it seems to be a problem encountered by many others (as described in other posts - https://community.adobe.com/t5/photoshop/p-photoshop-22-3-1-freezes-when-using-the-crop-tool/m-p/11888005).

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      March 21, 2021

      What have you done for all-purpose trouble-shooting so far?
      Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
      https://helpx.adobe.com/photoshop/using/preferences.html
      https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

      B
      babarussAuthor
      Participant
      March 21, 2021
      I Have done nothing but 1) restart my computer and 2) uninstall and
      reinstall Photoshop 2021.

      The first time I noticed a problem was right after I tried to use the new
      Super Resolution in the new Camera Raw.

      Russ
      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      March 21, 2021

      Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings and Photoshop > Preferences > Camera Raw Performance) and restarting Photoshop have any bearing on the issue? 

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