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November 15, 2010
Question

CS4 + 10.6.5 - Delete Photoshop Settings file?

  • November 15, 2010
  • 45 replies
  • 60026 views

I'm having major issues when starting Photoshop CS4 on an iMac running OS X 10.6.5.  My keyboard almost becomes "stuck" and invokes strange actions.  I am using Spaces and using the Option key + arrow key to move between Spaces.

Tried opening up Fireworks immediately after closing Photoshop and it works properly without any issues.

Any ideas?

    This topic has been closed for replies.

    45 replies

    Jesper Storm Bache
    Adobe Employee
    Adobe Employee
    November 17, 2010

    This sounds strange and I have not seen this.

    A couple of questions:

    1) Does this happen if you boot in safe mode (hold down the "shift" key when you restart)?

    If it does not, then maybe some third party extension is causing problems

    2) Are there any files in "/Library/Extensions"?

    3) When this happen, do you see anything suspicious in the window server log?

    Look in OSX Console:

    - Click on Show log list

    - Navigate to Files>/private/var/log/windowserver.log

    4) Do you have a Wacom driver installed?

    If so, is it the latest driver?

    November 18, 2010

    @Jesper Storm Bache

    Per your questions:

    1) Not sure if this is an issue, I'll try this out and get back about it

    2) No.

    3) I'm not seeing any strange Console errors

    4) I have a Wacom driver and it is the latest version

    Participating Frequently
    November 17, 2010

    Exact same problem here, although I'm using CS5 instead of CS4. Only Photoshop seems to be affected. InDesign is running well.

    I DO NOT use spaces. I couldn't figure out, what triggers this behaviour, yet. Right after starting Photoshop, everything works as expected. But rather sooner than later (maybe only after using some other apps for some time) Photoshop behaves exactly as seen in the video. Restarting Photoshop doesn't help. I have to log out and on again (or reboot the machine). System.log doesn't look suspicious, although I'm not sure I've seen errors like these before:

    [0x0-0xfa0fa].com.adobe.InDesign[989] Wed Nov 17 15:48:12 Professor-Wernstrom.local Adobe InDesign CS5[989] <Error>: kCGErrorIllegalArgument: _CGSFindSharedWindow: WID 471

    Participant
    November 17, 2010

    Hey,

    I have had the same problem for the last couple of days (thinking about it, it started straight after the most recent Mac OSX update). I was running CS3 but had purchased CS5 a few days prior which I was going to install but was too busy to do so.. After the problem started I removed CS3 and installed CS5 but the problem persisted, I've been looking all over for a solution, no one was able to help. I called Adobe support and the not so kind indian on the phone couldn't even understand what my problem was...

    Has anyone found a solution to this? I can seem to get photoshop working for a minute or two after logging out/restarting but then it just happens again and I need to log out/restart again to get anywhere...

    Any response would be great!!

    Thank you!!

    November 17, 2010

    Guys,

    I did use Hyperspaces for a while because of the ongoing issues with the standard Spaces feature.  Once I saw some fixes for this newest version of OS X I uninstalled it.  That is when I started seeing problems.

    I've reinstalled Hyperspaces and it seems to work just fine.  Obviously, this is not a great permanent solution but it will help you stay sane for the time being!


    Doesn't seem to happen with any other apps, just select Adobe apps.  Maybe this could be submitted as a bug and we could get a patch for this issue?

    Known Participant
    November 15, 2010

    This is exactly what I'm experiencing as well, even in Illustrator. It's as if someone is holding down the Shift key all the time. And the funny thing is that it doesn't happen immediately. If I log out and log back in, then everything is normal. But after a few seemingly random minutes, the problem returns. I'll try what Chris suggested and see if that helps. Let us know if you manage to isolate the problem!

    Chris Cox
    Legend
    November 15, 2010

    Try it without Spaces (we know that Spaces still has a lot of problems).

    And check the OS keyboard shortcuts (which can override application keyboard shortcuts) -- turn them off as necessary.

    November 16, 2010

    Forgot the password to my first account.

    Glad to see another person is having the same issue!  I have another computer, exact same setup except using CS3 and the problem is non-existent.  Would really like to not have to bypass Spaces because it is a massive productivity tool.  Can this be submitted as a bug report?  I'd pass it to Apple, but it is strange that this only happens with Photoshop for me and no other application.

    Known Participant
    November 16, 2010

    Once it starts happening in Photoshop, do you see it in Illustrator too?