Skip to main content
A
Anonymous
November 15, 2010
Question

CS4 + 10.6.5 - Delete Photoshop Settings file?

  • November 15, 2010
  • 45 replies
  • 60030 views

I'm having major issues when starting Photoshop CS4 on an iMac running OS X 10.6.5.  My keyboard almost becomes "stuck" and invokes strange actions.  I am using Spaces and using the Option key + arrow key to move between Spaces.

Tried opening up Fireworks immediately after closing Photoshop and it works properly without any issues.

Any ideas?

    This topic has been closed for replies.

    45 replies

    L
    Lumigraphics
    Legend
    July 2, 2024

    You are replying to a post from 2010.

    R
    Reimund T
    Known Participant
    March 31, 2011

    I'm having similar issues, but related to a HTML widget in a panel. See this thread:

    http://forums.adobe.com/message/3586243#3586243

    Sorry if this is counted as crossposting.

    A
    Anonymous
    March 2, 2011

    Well, I just think it's a tall leap to go from this:

    "It appears that the API that has changed in 10.6.5 is:

         CGEventPost(kCGSessionEventTap, ...);

    With this API we can reproduce the problem in 10.6.5 but not in 10.6.4."

    to this:

    http://kb2.adobe.com/cps/881/cpsid_88159.html

    Chris Cox
    Chris Cox
    Legend
    March 2, 2011

    It's not a big leap when you do the debugging and talk to Apple about the problem.

    And Jesper (an Adobe engineer) did just that.

    A
    Anonymous
    March 2, 2011

    When you get down to the skinny of it, Adobe makes products for the Mac OS platform. Not the other way around. For better or worse, it's Adobes job to make their products work. Period. Apple never guarantees a flawless platform to build on--as a developer you get what you get. But they do spend a really long time in the release cycle making the platform as robust as possible. Adobe could (and should) solve an obscure issue with photoshop much quicker than Apple can change the platform.

    Adobe's finger pointing leaves the assumption that it's Apple's issue to fix:

    "I realize this is Apple's bug.".

    "Yes, Jesper explained the OS bug.

    Apple is working on a fix."

    "Now Apple needs to get moving on this!"

    Makes me feel like Adobe hasn't really researched what the changes were to the API (at least there's no confirmation in this thread). I use dozens of apps and the only one I'm having a problem with is Photoshop. Just sayin'.

    J
    J453
    Legend
    March 2, 2011

    Yes. We researched what the changes were and worked closely with Apple on what the solution would be. It affects apps other than Photoshop. No one is pointing fingers, just giving facts:

    1. The problem was caused by a API change in 10.6.5
    2. We're working closely with Apple on a solution.
    3. Use Jesper's utility, ( http://bit.ly/eJsSEe ) or roll back to 10.6.4, until there is a solution. (Personally, I'd use Jesper's lightweight workaround)
    4. We'll announce details of a more permanent solution when we can. Again, Adobe and Apple don't release specifics around updates and release dates.
    A
    Anonymous
    March 2, 2011

    Just because Photoshop starts acting buggy when Apple releases an update doesn't mean there's a bug in the Mac OS. More often than not, there are changes to the API that require developers to update their applications.

    It always annoys me when people pass the blame, and even more so when a large corporation the size of Adobe does it. In this case, after reading this thread, I see no reason to point the finger at Apple just yet. And it's frustrating to think that Adobe is just sitting around waiting for Apple to "fix" photoshop. If all we really know about this is from a quick post by some Adobe customer named Jespers then Adobe isn't doing their homework.

    S
    subraumpixel
    Participating Frequently
    March 2, 2011

    My understanding of this problem is, that it's an API call from 3rd party apps (like Things and others), that triggers this problem. So if it's not a bug in Mac OS X but an intended change of this very API, than it's up to the developers of these 3rd party apps to fix their applications. If it's a bug (sounds more plausible to me), than it's Apple's turn (and developer of 3rd party apps may try to circumvent the problem if possible in the meantime). But to me, Photoshop seems to be a "victim" in this case. Why it is affected and why it is affected in the way it is (and why solely Photoshop and other Adobe apps - although I don't know for sure, if only Adobe apps are affected; after all, this is an Adobe forum, so if, say, Capture One was affected, nobody would tell here) is unclear to me. I'm not a developer. However - in this case, I really don't think Adobe is to blame. Au contraire, support in this thread was really helpful. Personally I think you may have a point in other cases. But not this time. (Gosh, me defending Adobe - weird).

    J
    Johnels
    Participant
    February 28, 2011

    Another thankyou to Jesper, this was driving me nuts and has cost me a fair amount of time, until I found this thread and downloaded the hack app.

    F
    fffffffuuuuuuuuu
    Participant
    February 21, 2011

    I've been having troubles ever since the upgrade to 10.6, but as of a week or two ago, my entire keyboard has been freezing up after a bit of Photoshop use, and nothing fixes it except for restarting...

    Highly annoying.

    S
    sarahsoftware
    Participant
    February 15, 2011

    Is there a RADAR ID or Apple technical doc on this issue?   We're seeing this with other apps and would like to get a status on a fix.

    Thanks!

    Sarah

    Chris Cox
    Chris Cox
    Legend
    February 16, 2011

    No tech doc, and I don't think we're supposed to give out the RADAR IDs under our NDA with Apple. (unless we ask about it first, or are referencing a more public RADAR).

    Apple is very aware of the problem, and working on a fix.

    G
    greenbluewave
    Participating Frequently
    February 15, 2011

    I went from 10.5.8 to 10.6.6 recently and now I'm having trouble with Photoshop CS5 acting like I'm holding down the option key when I use the Crop tool, etc. and the Eraser Brush (and others) not showing the brush size as I've set it to and are instead showing the Move curor.  Also, I'm have trouble where the dialog boxes think the option key is being depressed when it isn't and having trouble canceling things like the Levels tool, I click cancel and nothing happens or sometimes the cancel button will say "reset" as if I'm holding down the option button.

    So here I am seriously regretting "updgrading" to Snow Leopard even after waiting until it gets up to a .6 iteration?!

    I think my conflict culprit is xGestures which would be in line with everyone else here having issues with vital third party apps that have now been magically ruined by Apple.

    Maybe this is Apple's idea of getting all of us to ditch all our third party apps and use Apple for everything???  Grrrrr......  

    A
    Anonymous
    February 4, 2011

    Adobe have the best software! Thanks mate

    I use a lot of software on my websites, all of them PAID!

    http://cartaomemoria.com

    http://facebookcristianoronaldo.com

    http://fodi.me

    and many many more...

    I will buy now the dreamweaver to can work with my websites.

    =)

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices