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CS6 in use on another computer

New Here ,
Jan 23, 2024 Jan 23, 2024

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I've owned CS6 for 8 years.  My computer crashed and I purchased a new one. First problem is It won't recognize my license, states it is in use by another computer.  I had no way to deactivate it on the old one.  Second problem, my new pc is a gamer pc and it has no cd drive for me to download CS6 to.   THe new pc is also a WIN 11 pro.  

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Adobe
Community Expert ,
Jan 23, 2024 Jan 23, 2024

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 I had no way to deactivate it on the old one.  


By @Thomas349915809wwd

 

Please go to Adobe Customer Service and only ask to have your activations reset (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.


 

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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.  Second problem, my new pc is a gamer pc and it has no cd drive for me to download CS6 to.   


By @Thomas349915809wwd

 

Get an external disc drive like these:

https://www.amazon.com/s?k=external+disc+drive&ref=bnav_search_go

 

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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