Cs6 slow, lagging performance

Report · May 16, 2012

As in the title, I have Photoshop cs6 and I cannot make it work properly. It's almost as the program was running on a much slower system. Common optimization has given no results. I can wait 5 seconds or more before seeing the effect of a command or brush stroke.

Cs5 gives no such probelms. I have a 64 bit Windows 7, but 32 and 64 bit versions behave the same.

Report · May 16, 2012

Here are my specs:

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: AMD CPU Family:15, Model:5, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3

Physical processor count: 3

Processor speed: 3314 MHz

Built-in memory: 16382 MB

Free memory: 14239 MB

Memory available to Photoshop: 14750 MB

Memory used by Photoshop: 94 %

Image tile size: 132K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: GeForce 9800 GTX/9800 GTX+/PCIe/SSE2

Display: 2

Display Bounds:= top: 0, left: 1920, bottom: 1200, right: 3520

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920

Video Card Number: 1

Video Card: NVIDIA GeForce 9800 GTX/9800 GTX+

OpenCL Unavailable

Driver Version: 8.17.12.9610

Driver Date: 20120229000000.000000-000

Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Video Mode: 1920 x 1080 x 4294967296 colori

Video Card Caption: NVIDIA GeForce 9800 GTX/9800 GTX+

Video Card Memory: 512 MB

Video Rect Texture Size: 8192

Serial number: Tryout Version

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\FRANCE~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

F:\, 135,2G, 43,5G free

E:\, 97,7G, 59,3G free

C:\, 232,8G, 167,8G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997

adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012

AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0

AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052

AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471

AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654

AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661

adobe_caps.dll Adobe CAPS 6,0,29,0

AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997

ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56

aif_core.dll AIF 3.0 62.490293

aif_ocl.dll AIF 3.0 62.490293

aif_ogl.dll AIF 3.0 62.490293

amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000

ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997

BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997

boost_date_time.dll DVA Product 6.0.0

boost_signals.dll DVA Product 6.0.0

boost_system.dll DVA Product 6.0.0

boost_threads.dll DVA Product 6.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287

CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997

data_flow.dll AIF 3.0 62.490293

dvaaudiodevice.dll DVA Product 6.0.0

dvacore.dll DVA Product 6.0.0

dvamarshal.dll DVA Product 6.0.0

dvamediatypes.dll DVA Product 6.0.0

dvaplayer.dll DVA Product 6.0.0

dvatransport.dll DVA Product 6.0.0

dvaunittesting.dll DVA Product 6.0.0

dynamiclink.dll DVA Product 6.0.0

ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082

FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433

filter_graph.dll AIF 3.0 62.490293

hydra_filters.dll AIF 3.0 62.490293

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

image_compiler.dll AIF 3.0 62.490293

image_flow.dll AIF 3.0 62.490293

image_runtime.dll AIF 3.0 62.490293

JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0

LogSession.dll LogSession 2.1.2.1640

mediacoreif.dll DVA Product 6.0.0

MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174

msvcm80.dll Microsoft� Visual Studio� 2005 8.00.50727.6195

msvcm90.dll Microsoft� Visual Studio� 2008 9.00.30729.1

msvcp100.dll Microsoft� Visual Studio� 2010 10.00.40219.1

msvcp80.dll Microsoft� Visual Studio� 2005 8.00.50727.6195

msvcp90.dll Microsoft� Visual Studio� 2008 9.00.30729.1

msvcr100.dll Microsoft� Visual Studio� 2010 10.00.40219.1

msvcr80.dll Microsoft� Visual Studio� 2005 8.00.50727.6195

msvcr90.dll Microsoft� Visual Studio� 2008 9.00.30729.1

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CS6 CS6

Plugin.dll Adobe Photoshop CS6 CS6

PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383

PSArt.dll Adobe Photoshop CS6 CS6

PSViews.dll Adobe Photoshop CS6 CS6

SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082

ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082

tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom� 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24

WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Accented Edges 13.0

Adaptive Wide Angle 13.0

ADM 3.11x01

Angled Strokes 13.0

Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Bas Relief 13.0

BMP 13.0

Camera Raw 7.0

Chalk & Charcoal 13.0

Charcoal 13.0

Chrome 13.0

Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Color Halftone 13.0

Colored Pencil 13.0

CompuServe GIF 13.0

Cont� Crayon 13.0

Craquelure 13.0

Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Crop and Straighten Photos Filter 13.0

Crosshatch 13.0

Crystallize 13.0

Cutout 13.0

Dark Strokes 13.0

De-Interlace 13.0

Dicom 13.0

Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Diffuse Glow 13.0

Displace 13.0

Dry Brush 13.0

Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Embed Watermark 4.0

Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Extrude 13.0

FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fibers 13.0

Film Grain 13.0

Filter Gallery 13.0

Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fresco 13.0

Glass 13.0

Glowing Edges 13.

Report · May 17, 2012

Have you tried disabling "Use Graphics Processor" in the performance preferences? You can also try changing the setting from the default (advanced) to Basic and see if that helps.

Finally, I'd suggest lowering the total amount of RAM allocated to Photoshop to 70% to see if that helps with overall performance.

Please let me know if any of these changes make a difference. If not, we can try some other steps.

Thanks,

Adam

Report · May 18, 2012

Hello Adam. Thank you for your help, but common performance problems seem not to be the issue here. Disabling the graphics card if anything worsened performance. I just did two system restores so I don't think it's got to do with malware, but you never know.

Report · May 19, 2012

Hi,

Have you tried updateing you Graphics Card Driver?

You should be able to run a check here:

http://www.intel.com/p/en_US/support/detect

Report · May 19, 2012

Of course I checked if there was any problem with my graphics card driver, but I seem to have the latest version.

On a last effort to see if I could make it work, I uninstalled every single thing with the Adobe tool, and now I'm testing the program. Let's see how it goes.

Report · May 20, 2012

No luck. It seems to work fine with one-layered documents, but as soon as the count goes up, it becomes sluggish.

The strange thing is, that at times the program works almost fine, only to slow down again in a matter of seconds.

I'm totally excited about the new painting brushes and all and I really want to upgrade, but what can I do?

Report · May 20, 2012

Someone has said that disabling the little thumbnail icons that show in the Layers panel sometimes has a positive effect. Not having seen the problem myself, I can't say, but it's another place to look / thing to try.

-Noel

Report · May 20, 2012

I did try to disable thumbnails.

I'm almost thinking that it could be hardware related. Could it be my processor? I have a triple core, an unusual configuration which Photoshop may be not able to use effectively. Should I wait for a patch?

Report · May 20, 2012

I wouldn't stop looking for a workaround myself. It could help you uncover the root cause, which in turn you could provide information on to Adobe.

One thing that might be helpful is for you to make a particular file with which you're experiencing the problems available online for others to download and test with. If nothing else, it could help confirm whether your system specifically has the problem, or its a problem in the file or with the Photoshop software itself.

A couple of days ago I had a "slow operation" problem having to do with 3D rendering of some text. On a prompt from Steve (SG) from Adobe, I began experimenting with different text, and it finally came to light that I actually had a bad font installed. It wasn't "crash Photoshop" bad, but it was "slow the hell out of Photoshop" bad. I only mention it because it's possible you have something like that happening as well, and quite likely no future patches to Photoshop would have solved it. What it finally took for me was to eliminate every ARIALN*.TTF file from my system.

Let's see what Adobe says this coming week about this.

-Noel

Report · May 20, 2012

Please tell me you forwarded a copy of that font to SteveG....

(cause I want to know how the @#$%#% it slows things down)

Report · May 20, 2012

Yeah, he's got the font files. I posted a copy of the 4 files I removed online, so you can have it too.

http://Noel.ProDigitalSoftware.com/temp/ARIALN.zip

-Noel

Report · May 20, 2012

I'll try creating a file from scratch then, to see if it's older version files that slow me down.

I also have the "can't create scratch file" problem, and reinstalling after cleaning with the Adobe cleaning tool didn't help.

Another unrelated problem: after installing CS6, I also reinstalled CS5, so that I could have something to keep working with. However I got an error saying that I could not install 64 bit version! This has already happened twice.

Report · May 21, 2012

>>>I also have the "can't create scratch file" problem, and reinstalling after cleaning with the Adobe cleaning tool didn't help.

Reinstalling wouldn't help with a system permissions problem.

You need to fix the permissions on your disks to get rid of the "can't create scratch" error.

Report · May 21, 2012

How do I do that?

I've tried messing around with disk options but I can't find any limitation that could be preventing Photoshop from creating the scratch file, so I need to be taught where to look exactly.

As for different files, some seem to slow performance down more than others, but I suspect it's a matter of sheer size. The program seems to lag even when nothing's open, though not so dramatically. With some files I can work nearly normally - just nearly, though. And my configuration should let me handle much bigger stuff anyway.

Report · May 21, 2012

Microbilla wrote:
…my configuration should let me handle much bigger stuff anyway.

Depending on the size of your files, your available scratch disk space is nothing to write home about—or feel unduly confident about either:

Scratch volume(s):
F:\, 135,2G, 43,5G free
E:\, 97,7G, 59,3G free
C:\, 232,8G, 167,8G free

You have precious little free space on your F and E drives, and on the C drive Photoshop's scratch disk has to slug it out with the swap files of the OS, your web browser's cache, and things like that.

Just for reference, my primary scratch disk is a dedicated, physically separate, 200 GB internal hard drive. Many other users have a lot more. Roughly, in terms of available, contiguous scratch space, figure on at least 35 to 50 times the size of your largest file or more, multiplied by how many files you keep open.

As for fixing permissions, I'm not a Windows specialist so I can't tell you how, but in essence it boils down to making sure you have full read and write permission on the drives and partitions you want to use as scratch.

Report · May 21, 2012

We're talking 100 MB images here - things that CS5 handles with no problem. So yes, even if my available scratch space is small, I still feel I should be able to handle bigger files without all this lag.

Report · May 21, 2012

Microbilla wrote:
… I still feel I should be able to handle bigger files without all this lag.

As long as your machine agrees…

Report · May 22, 2012

She agrees on CS5, and did with a smaller configuration, too. The problem is with something in CS6. I just wish I knew what...

Report · May 22, 2012

Would depend on what you are doing with the 100 meg image. In CS6 they did change the liquify filter and others. They added the Mecruy Graphics Engine so many features rely more on the graphics card.

Report · May 22, 2012

You may not be able to do anything immediate about it. Since Photoshop CS6 is new, it stresses things like display drivers in new ways, and some of them don't work perfectly. Though you have the latest release at the moment, I'm sure nVidia is working on a new driver to work with Photoshop better as we speak.

Do you see relief if you go into the Preferences menu and disable the [ ] Use Graphics Processor setting?

If that helps, try enabling it but choosing different Advanced settings.

Remember to close and reopen Photoshop after making any of these configuration changes.

-Noel

Report · May 23, 2012

There is a new driver from Invidia just released yesterday, but I can't download it right now because of connection problems. I'm hoping it'll help.

Report · May 24, 2012

Instaling the new nVidia driver helped me with performance issues

Hope it will do it for all others - thanks!

Artur

Report · May 27, 2012

Perhaps I should uninstall CS6 - again - and re-install it after the driver update.

Report · May 28, 2012

No joy, unfortunately.

Cs6 slow, lagging performance

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