Ctrl Alt C Canvas Size Shortcut Not Working (Both Versions)

[Trevor.Dennis]

I have been nibbling away at this problem for weeks now.

Ctrl Alt C shortcut does nothing.

This is the same with full release and beta versions.

It's the same regardless of workspace.

The shortcuts menu shows the shortcut is there where it should be.

As it is affecting both versions, and I have had to reset Preferences at least once since this started, it sounds like the shortcut is being trapped by another app.  So I have turned off Lazy Nezumi Pro, and Green Shot.  

I have looked through this list of apps that use the same shortcut and I have none of them running.

https://defkey.com/what-means/ctrl-alt-c

I don't have Nvidia Experience running.

These are what show in the Windows taskbar pop-up and are top left to right:

Messenger

Wacom Center

Alarm Clock

Defender

Windows Explorer

Nvidia settings

Display Pilot

Logitech G Hub

Logi Tune (what's that?)

iCue (I have a Corsair keyboard)

3D Connexion Space Mouse

MS Edge (which I never use)

Outlook notification (you have mail — Ding!)

Chrome (my defualt browser)

CC Desktop app

Eject media

Windows Security

Bluetooth

Onedrive

I suppose I could go through those one by one and exit them.

There's nothing in the Task Manager background processes list that shouts out at me.

This is annoying but I am using the Crop tool to add canvas, and I made an action that Adds 100 pixels all round.  If I need an exact amount added, I drag a big chunk with the Ctrop tool, and stroke a layer that filled the frame by the required amount.  But I would like to fix this if I can, so does anyone have any thoughts what could be trapping the shortcut?

Windows 11

[Bojan Živković]

There are no issues with my Windows 11 machine, stable version 25.5.1; however, your version is unknown to us.

[Trevor.Dennis]

It doesn't feel like a Windows thing Bojan, but I am running 11 Pro 22631

I don't think it's a Photoshop thing because it's the same in all workspaces including the default Essentuals which I have reset. It'll be a background process that is intercepting the shortcut, but I can't think which one.   

[Vicki DeVico]

Did you ever find the answer to this problem? In the newest update (Not sure about immediately past ones), when I use Ctrl+Alt+C, I get a window for "Create Clip". I don't even know what that is!!! I an open the Canvas Size through the menu, but I've been a shortcut user for almost 20 years and this is SUPER annoying!!!

I hope they fix this problem. (Oh, I'm also using Windows 11.)

[rome8]

I realized teh "Create Clip" comes from Zoom. I was logged into zoom which I never am. I logged out of it and then tried the canvas size shortcut and it worked. Not sure if you have zoom but this fixed it for me. 

[Vicki DeVico]

OMG...Thank you SO much, rome8! I never realized that another application being open could affect the behavior of Photoshop...but it's obvious it does. I tried it, got the "Create Clip" window. Then I logged out of Zoom and tried again. It worked!!! Thank you so much for this. I use this shortcut often so this is a time saver (and life saver) for me.

[rome8]

Youre welcome! it was driving me nuts too. I use that shortcut all the time. 

[Trevor.Dennis]

I got excited when I saw this as I did have Zoom installed.  However after first disabling the shortcut, and eventually uninstalling Zoom restarting Windows 11 after each step, my Canvas Size shortcut still doesn't work. 

I pulled up this thread again after noticing that Ctrl Alt C was taking focus away from Photoshop, but after a good while checking I can't tell what has focus after using the shortcut.  I have been using Crop to add canvas, but I also have an Action that adds 100 pixels all round which works by going via the Image menu.  I am unable to use an Action to just open the Canvas Size dialog.  Least ways I can open it, but I am unable to stop the action at that point.  

Another strange thing is after finishing this post and continuing with the project I was working on, Ctrl Alt O suddenly takes me to the CC Desktop App instead of Bridge, although it does take me back to Photoshop from Bridge.  It was working as it should yesterday. 😞

Oh well.  It's annoying, but I have workarounds.