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5

Cursor disappears when use brush or cloenstamp things.

Enthusiast ,
Feb 26, 2023 Feb 26, 2023

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Please watch my attached video first.

 

Issue

  • Photoshop version: 24.1~24.2(In video, PS version is 24.2)
  • OS: Window10


Steps to reproduce:

  1. ... Painting with Brush, Healingbrush, CloneStamp, MixerBrush

 

Expected result: Nothing should happen, That should just see the cursor, including the brush, as it is, just like we were trying to do.
Actual result: The cursor edges of tools like brushes disappear, and you see the Windows 10 default arrow shape.

 

I've tried to record this bug every time, but the bug doesn't reproduce well when I start recording, and other communities like reddit have reported videos with similar behavior.

But today, while testing 24.2 (of course, there was nothing about this in the revision history, but just in case), I was recording. And I recorded a moment.

 

This bug is very frequent when it happens, and very infrequent when it doesn't.

In severe cases, it keeps happening every time I stroke the brush. I haven't tested this on Windows 11.

There are definitely bugs in Photoshop 24.1 and later, and for me, 24.0 was fine, but some users have reported that they had to roll back to 2022 for the bug to go away.

 

And it happens regardless of the image size and bit depth. And I don't use a mouse much, so I don't know, but for now I'm using a Wacom Intuos Medium Pro.

 

But it doesn't seem to have anything to do with Wacom. I tried installing different Wacom drivers, but the only thing that fixed the problem was rolling back the Photoshop version. I think something has been broken since 24.1, and I'm guessing it's this new brush cursor thickness customization option-beta that was added in 24.1 that is causing the problem.

 

This is not a catastrophic bug that will crash Photoshop or wipe out all your work.
But for retouchers like me, or artists who do a lot of drawing, it's a very annoying and inefficient bug.
I thought this would be fixed in 24.2 as a matter of course, but I'm disappointed that it isn't.
Hopefully, it will be fixed in the next version as a hotfix patch.

Thank you.

 

----

Btw,

I posted about this once before and it got merged into another thread, but I'm posting a new one because I don't know of anyone with better documentation of the issue and recording of the bug except for a few people.

 

 

TOPICS
Windows

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Adobe
Community Expert ,
Feb 26, 2023 Feb 26, 2023

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Possibly connected to the disappearing rulers?

 

Anyway, post your full Help > System Info. This will help the engineers reproducing.

 

Also try to check "deactivate native canvas" in preferences. This reverts to old GPU code (OpenGL instead of DirectX).

 

BTW threads get merged because it's much easier for everyone to have all the relevant info in one thread, instead of having to have 20 separate tabs open in the browser. It's also easier to have one single place to post solutions and/or suggestions to affected users.

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Enthusiast ,
Feb 26, 2023 Feb 26, 2023

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Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72  x64
Number of Launches: 13
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.2604
System architecture: AMD CPU Family:15, Model:1, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 3693 MHz
Built-in memory: 81821 MB
Free memory: 59978 MB
Memory available to Photoshop: 64433 MB
Memory used by Photoshop: 80 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.0.0-main.12-ps.2
ACP.local Status:
 - SDK Version: 3.0.1.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 6.2.0.5
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 1
PSUserConfig entries:
 - K uSty UseSystemStylus 0
 - U      LiveBlendModes 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Disabled
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               NVIDIA GeForce RTX 2070 SUPER
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,400 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Display: 1
  Display Bounds: top=0, left=0, bottom=1440, right=2560
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[1 ms]
  Start RunAllAPIs

[1 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=24683872 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

[485 ms]
  Start sniffer 2023-02-26 21:00:51
  # Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64
  C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=24683872 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64
  
  {35 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (2,048, 1,152)
      Dimensions:                   (2,048 1,152)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 2070 SUPER index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 2070 SUPER
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                8,400 MB
      VRAM:                              8,400 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                42,897 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Model:                        NVIDIA_GEFORCE_RTX_2070_SUPER
      Driver date:                  2022-10-12  000000.000000-000
      Driver age:                   4 months
      Driver version:               31.0.15.2230
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       7812
  End platform native
  {149 ms}
  
  {149 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (2,048, 1,152)
      Dimensions:                   (2,048 1,152)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2 index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                8,400 MB
      VRAM:                              8,400 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                42,897 MB
      API version:                  2.1 (2.1.2 NVIDIA 522.30)
      Device version:               2.1 (2.1.2 NVIDIA 522.30)
      Vendor name:                  NVIDIA
      Model:                        NVIDIA_GEFORCE_RTX_2070_SUPER
      Driver date:                  2022-10-12  000000.000000-000
      Driver age:                   4 months
      Driver version:               31.0.15.2230
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {274 ms}
  
  {274 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 2070 SUPER
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,589 MB
      VRAM:                              8,589 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Model:                        NVIDIA_GEFORCE_RTX_2070_SUPER
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    363 GB / s
      Compute score:                3,729.67
      Device name string:           NVIDIA GeForce RTX 2070 SUPER
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
  End platform OpenCL
  {413 ms}
  
  Exit code kExitNormal
  End sniffer 2023-02-26 21:00:51
[kStatusNormal, kExitNormal]

[485 ms]
  Finish RunAllAPIs

[964 ms]
  Start GetSnifferResult

[964 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 96040418821210694943
GUIDBucket: 
Composite Core (enable_composite_core): on 
Composite Core GPU (comp_core_gpu): off 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (enable_doc_graph): off 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\eun\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  E:\, 223.6G, 222.5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2023/01/08-19:10:47   79.dd51acd   79.dd51acd
   AdobeLinguistic.dll   Adobe Linguisitc Library   dfba77e   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2022/12/09-17:18:08   79.5af4230   79.5af4230
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.b4ac713   79.b4ac713
   AdobeXMP.dll   Adobe XMP Core 2022/12/02-19:12:44   79.14ecb42   79.14ecb42
   AdobeXMPFiles.dll   Adobe XMP Files 2022/12/02-19:12:44   79.14ecb42   79.14ecb42
   AdobeXMPScript.dll   Adobe XMP Script 2022/12/02-19:12:44   79.14ecb42   79.14ecb42
   AGM.dll   AGM 2023/01/08-19:10:47   79.dd51acd   79.dd51acd
   AID.dll   AID DLL   1.0.0.33   
   AIDE.dll   AIDE 2023/01/13-05:45:58   79.fbc946d   79.fbc946d
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2023   27.1.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2023/01/08-19:10:47   79.dd51acd   79.dd51acd
   AXE8SharedExpat.dll   AXE8SharedExpat 2022/12/13-13:20:11   79.002995e   79.002995e
   AXEDOMCore.dll   AXEDOMCore 2022/12/13-13:20:11   79.002995e   79.002995e
   BIB.dll   BIB 2023/01/08-19:10:47   79.dd51acd   79.dd51acd
   BIBUtils.dll   BIBUtils 2023/01/08-19:10:47   79.dd51acd   79.dd51acd
   boost_chrono.dll   photoshopdva   22.0.0   
   boost_date_time.dll   photoshopdva   22.0.0   
   boost_filesystem.dll   photoshopdva   22.0.0   
   boost_regex.dll   photoshopdva   22.0.0   
   boost_system.dll   photoshopdva   22.0.0   
   boost_threads.dll   photoshopdva   22.0.0   
   CoolType.dll   CoolType 2023/01/08-19:10:47   79.dd51acd   79.dd51acd
   CRClient.dll   Adobe Crash Reporter Client DLL   4.8.0.6   
   DirectML.dll   DirectML Redistributable Library   1.9.1+220902-1323.1.dml-1.9.d6f03b3   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   22.0.0   
   dvaappsupport.dll   photoshopdva   22.0.0   
   dvaaudiodevice.dll   photoshopdva   22.0.0   
   dvaaudiodsp.dll   photoshopdva   22.0.0   
   dvacore.dll   photoshopdva   22.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   22.0.0   
   dvamediatypes.dll   photoshopdva   22.0.0   
   dvametadata.dll   photoshopdva   22.0.0   
   dvametadataapi.dll   photoshopdva   22.0.0   
   dvametadataUI.dll   photoshopdva   22.0.0   
   dvanet.dll   photoshopdva   22.0.0   
   dvaplayer.dll   photoshopdva   22.0.0   
   dvascripting.dll   photoshopdva   22.0.0   
   dvatransport.dll   photoshopdva   22.0.0   
   dvaui.dll   photoshopdva   22.0.0   
   dvavulcansupport.dll   photoshopdva   22.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.5.1-1-ea444db   
   dynamiclink.dll   photoshopdva   22.0.0   
   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
   filterport.dll   FilterPort   1.1   O
   icucnv71.dll   International Components for Unicode    Build 14.0.04ee3a5   
   icuin71.dll   International Components for Unicode    Build 14.0.04ee3a5   
   icuuc71.dll   International Components for Unicode    Build 14.0.04ee3a5   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   JP2KLib.dll   JP2KLib 2022/12/09-17:18:08   79.df433eb   79.df433eb
   libeay32.dll   The OpenSSL Toolkit   1.0.2v   
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   22.0.0   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   photoshopdva   22.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.13.20221021.1.b353e0b   
   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   MPS.dll   MPS 2022/12/13-07:01:59   79.8193876   79.8193876
   onnxruntime.dll   Microsoft® Windows® Operating System   1.13.20221021.1.b353e0b   
   opencv_world452.dll   OpenCV library   4.5.2   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2023   24.2   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.5.2   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.5.2.130   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2023   24.2   
   PSViews.dll   Adobe Photoshop 2023   24.2   
   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
   ssleay32.dll   The OpenSSL Toolkit   1.0.2v   
   SVGRE.dll   SVGRE   79.684b89e   79.684b89e
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   TfKernel.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   7.1.1.3   
   VulcanMessage5.dll   Vulcan Message Library   7.1.1.3   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   WRServices.dll   WRServices    Build 17.5.1.73e2151   17.5.1.73e2151
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-6.5.1-1-ea444db
   UPIC  2.6.0


Required plugins:

   Accented Edges 24.2 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 24.2 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 24.2 - from the file “Filter Gallery.8bf”
   ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.8bf”
   Average 24.2 - from the file “Average.8bf”
   Bas Relief 24.2 - from the file “Filter Gallery.8bf”
   BMP 24.2 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 15.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 15.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 24.2 - from the file “Filter Gallery.8bf”
   Charcoal 24.2 - from the file “Filter Gallery.8bf”
   Chrome 24.2 - from the file “Filter Gallery.8bf”
   Cineon 24.2 - from the file “Cineon.8bi”
   Clouds 24.2 - from the file “Clouds.8bf”
   Color Halftone 24.2 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 24.2 - from the file “Filter Gallery.8bf”
   Conté Crayon 24.2 - from the file “Filter Gallery.8bf”
   Craquelure 24.2 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 24.2 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 24.2 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 24.2 - from the file “Filter Gallery.8bf”
   Crystallize 24.2 - from the file “Standard MultiPlugin.8bf”
   Cutout 24.2 - from the file “Filter Gallery.8bf”
   Dark Strokes 24.2 - from the file “Filter Gallery.8bf”
   De-Interlace 24.2 - from the file “Standard MultiPlugin.8bf”
   Dicom 24.2 - from the file “Dicom.8bi”
   Difference Clouds 24.2 - from the file “Clouds.8bf”
   Diffuse Glow 24.2 - from the file “Filter Gallery.8bf”
   Displace 24.2 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 24.2 - from the file “Filter Gallery.8bf”
   Entropy 24.2 - from the file “statistics.8ba”
   Export Color Lookup Tables 24.2 - from the file “Export3DLUT.8be”
   Extrude 24.2 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 24.2 - from the file “FastCore.8bx”
   Fibers 24.2 - from the file “Standard MultiPlugin.8bf”
   Film Grain 24.2 - from the file “Filter Gallery.8bf”
   Filter Gallery 24.2 - from the file “Filter Gallery.8bf”
   Fresco 24.2 - from the file “Filter Gallery.8bf”
   GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.8bf”
   Glass 24.2 - from the file “Filter Gallery.8bf”
   Glowing Edges 24.2 - from the file “Filter Gallery.8bf”
   Grain 24.2 - from the file “Filter Gallery.8bf”
   Graphic Pen 24.2 - from the file “Filter Gallery.8bf”
   Halftone Pattern 24.2 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 24.2 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 24.2 - from the file “HDRMergeUI.8bf”
   HSB/HSL 24.2 - from the file “Standard MultiPlugin.8bf”
   IFF Format 24.2 - from the file “Standard MultiPlugin.8bf”
   IGES 24.2 - from the file “U3D.8bi”
   Ink Outlines 24.2 - from the file “Filter Gallery.8bf”
   JPEG 2000 24.2 - from the file “JPEG2000.8bi”
   Kurtosis 24.2 - from the file “statistics.8ba”
   Lens Blur 24.2 - from the file “Lens Blur.8bf”
   Lens Correction 24.2 - from the file “Lens Correction.8bf”
   Lens Flare 24.2 - from the file “Standard MultiPlugin.8bf”
   Liquify 24.2 - from the file “Liquify.8bf”
   Matlab Operation 24.2 - from the file “ChannelPort.8bf”
   Maximum 24.2 - from the file “statistics.8ba”
   Mean 24.2 - from the file “statistics.8ba”
   Measurement Core 24.2 - from the file “MeasurementCore.8me”
   Median 24.2 - from the file “statistics.8ba”
   Mezzotint 24.2 - from the file “Standard MultiPlugin.8bf”
   Minimum 24.2 - from the file “statistics.8ba”
   MMXCore Routines 24.2 - from the file “MMXCore.8bx”
   Mosaic Tiles 24.2 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 24.2 - from the file “MultiProcessor Support.8bx”
   Neon Glow 24.2 - from the file “Filter Gallery.8bf”
   Note Paper 24.2 - from the file “Filter Gallery.8bf”
   NTSC Colors 24.2 - from the file “NTSC Colors.8bf”
   Ocean Ripple 24.2 - from the file “Filter Gallery.8bf”
   OpenEXR 24.2 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 24.2 - from the file “Filter Gallery.8bf”
   Palette Knife 24.2 - from the file “Filter Gallery.8bf”
   Patchwork 24.2 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 24.2 - from the file “Standard MultiPlugin.8bf”
   PCX 24.2 - from the file “PCX.8bi”
   Photocopy 24.2 - from the file “Filter Gallery.8bf”
   Picture Package Filter 24.2 - from the file “ChannelPort.8bf”
   Pinch 24.2 - from the file “Standard MultiPlugin.8bf”
   Pixar 24.2 - from the file “Pixar.8bi”
   Plaster 24.2 - from the file “Filter Gallery.8bf”
   Plastic Wrap 24.2 - from the file “Filter Gallery.8bf”
   Pointillize 24.2 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 24.2 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 24.2 - from the file “PBM.8bi”
   Poster Edges 24.2 - from the file “Filter Gallery.8bf”
   PRC 24.2 - from the file “U3D.8bi”
   Radial Blur 24.2 - from the file “Standard MultiPlugin.8bf”
   Radiance 24.2 - from the file “Radiance.8bi”
   Range 24.2 - from the file “statistics.8ba”
   Render Color Lookup Grid 24.2 - from the file “Export3DLUT.8be”
   Reticulation 24.2 - from the file “Filter Gallery.8bf”
   Ripple 24.2 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 24.2 - from the file “Filter Gallery.8bf”
   Save for Web 24.2 - from the file “Save for Web.8be”
   ScriptingSupport 24.2 - from the file “ScriptingSupport.8li”
   Shear 24.2 - from the file “Standard MultiPlugin.8bf”
   Skewness 24.2 - from the file “statistics.8ba”
   Smart Blur 24.2 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 24.2 - from the file “Filter Gallery.8bf”
   Solarize 24.2 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 24.2 - from the file “Filter Gallery.8bf”
   Spherize 24.2 - from the file “Standard MultiPlugin.8bf”
   Sponge 24.2 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 24.2 - from the file “Filter Gallery.8bf”
   Stained Glass 24.2 - from the file “Filter Gallery.8bf”
   Stamp 24.2 - from the file “Filter Gallery.8bf”
   Standard Deviation 24.2 - from the file “statistics.8ba”
   Substance NO VERSION - from the file “MaterialFilter.8bf”
   Sumi-e 24.2 - from the file “Filter Gallery.8bf”
   Summation 24.2 - from the file “statistics.8ba”
   Targa 24.2 - from the file “Standard MultiPlugin.8bf”
   Texturizer 24.2 - from the file “Filter Gallery.8bf”
   Tiles 24.2 - from the file “Standard MultiPlugin.8bf”
   Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.8li”
   Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.8bf”
   Torn Edges 24.2 - from the file “Filter Gallery.8bf”
   Twirl 24.2 - from the file “Standard MultiPlugin.8bf”
   U3D 24.2 - from the file “U3D.8bi”
   Underpainting 24.2 - from the file “Filter Gallery.8bf”
   Vanishing Point 24.2 - from the file “VanishingPoint.8bf”
   Variance 24.2 - from the file “statistics.8ba”
   Water Paper 24.2 - from the file “Filter Gallery.8bf”
   Watercolor 24.2 - from the file “Filter Gallery.8bf”
   Wave 24.2 - from the file “Standard MultiPlugin.8bf”
   WIA Support 24.2 - from the file “WIASupport.8li”
   Wind 24.2 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 24.2 - from the file “WBMP.8bi”
   ZigZag 24.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins:

   Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\TopazPhotoAI.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 6.5.0.41 - from the file "Required Folder"
   CDO: 1.136.0
        CmdN: 1.16.1
        CDP: 1.160.0
        Projects: 1.7.0
      Loaded at: 63 ms - launch time impact: 17 ms
   ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder"
      Loaded at: 3648 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder"
   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
      Loaded at: 65 ms - launch time impact: 0 ms
   Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
      Loaded at: 66 ms - launch time impact: 0 ms
   Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"
      Loaded at: 3522 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
   CAPTURE: 2.0.41  STOCK: 4.0.2
   Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
   Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder"
   Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder"
   Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"
      Loaded at: 3649 ms - launch time impact: 0 ms
   Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder"
      Loaded at: 3650 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 3172 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 3173 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder"
      Loaded at: 3651 ms - launch time impact: 12 ms
   Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
   Scan time: 0 ms - entries: 24 

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

Installed TWAIN devices: NONE

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Enthusiast ,
Feb 26, 2023 Feb 26, 2023

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I never thought it would have anything to do with the disappearance of the rulers. Thank you for the idea. Maybe you're right.

I left the system information of the computer I tested now. However, this has also been reproduced on other desktops and Windows 10OS laptops, so we can be sure that this is not the only problem with this computer.

Also, I will answer in advance because I know that you will suggest some things by looking at my photoshop information.

 

1. RAM 80%

- Yes, I know. As mentioned above, each computer has a different setting. It had nothing to do with RAM.(70-80%)

2. Deactive Native Canvas

- I activate this as much as I can. And there are computers where it's active, and there are computers where it's not, but it happens in all of them.

3. Some computers have plug-ins, some have really photoshopped computers for font writing. Again, this is not the cause of the problem either.

 

4. GPUs are now 2070 super and most of them have 20xx to 30xx computers. The 40xx series experienced a bug just once. However, I haven't tested the computer with 40xx graphics card because it's not my primary Retouching purpose computer.

 

5. Yes, I know. I know that the studio drivers installed on this computer are not up to date. As I said, other computers have the latest drivers installed, and this computer should be as stable as possible. And the latest version of the studio driver is maintaining this driver version, which has no problem to avoid, because the GPU clock pops abnormally in some situations.

 

Most importantly, unlike what I answered in advance above, what is common in all computers and all situations is that it is a bug that only occurs in the versions of 24.1~24.2 (at least that's what my team and I experienced). Other threads say that some users have also experienced it on 24.0), if you use Photoshop version 2022 or earlier, you will never get this bug.

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Enthusiast ,
Feb 26, 2023 Feb 26, 2023

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@D FosseThank you for your concern.
That's right, but the title of the thread that was merged now means that the cursor disappears in the presence of Mask, which is slightly different from the current problem.
And the most recent and updated content reported in the thread is also more similar to what I wrote today. That's why I created a new thread. It's similar, but the reproduction process or cause is slightly different.


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New Here ,
Feb 26, 2023 Feb 26, 2023

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This is pretty annoying. I often do micro skin correction using Dodge Burn. 

But the moment the brush cursor turns into a window arrow, I have to stop my hand painting the brush every time and start painting again.

@Jqqerry Which stable version do you recommend that does not cause this bug? I'm using the 2023 version.

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Enthusiast ,
Feb 26, 2023 Feb 26, 2023

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@Ho2859762787p0  As I wrote in the text, I have never experienced this cursor bug when using 24.0. However, each user has a different experience, so first try one of the versions you can roll back.

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New Here ,
Feb 27, 2023 Feb 27, 2023

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这个问题在Photoshop 2023上市后被百度报道了很多。

我拥有Windows电脑和苹果的mac studio,这样刷子光标消失,看到鼠标箭头只在Windows电脑上发生。 在苹果上无法再现那个。

 

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Sorry @Jqqerry testing here is not showing this issue. We have alerted the team about this as well as the ruler issue that @D Fosse mentioned to see if they might be connected.

 

Thank you,

Cory

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Enthusiast ,
Feb 27, 2023 Feb 27, 2023

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@CoryShubert I also found it difficult to reproduce this on purpose, but it happens quite often in real life.
And I can assure you that "at least for me and my team". This cursor bug does not occur in 24.0.
Also, there have been reports of rulers disappearing since a few days ago, and I've confirmed that as well. However, I have not found any bugs on my or my team's desktops that cause rulers to disappear or not be enabled.

Could you please take another look at the "Brush Edge Thickness, Bold" feature that was added in 24.1?

I have a feeling this might have something to do with it.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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I'm going through this in all the other Photoshop versions (until 24.3) except for 24.0, which was released around October last year. It's very uncomfortable. To prevent the brush from turning into an arrow, the brush must be stopped and restarted unconditionally. Continue with the arrow while pressing..................
Does anyone know when this is fixed?

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Participant ,
Nov 06, 2023 Nov 06, 2023

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Same here. Super annoying. Do you get any solution already? 

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Explorer ,
Nov 29, 2023 Nov 29, 2023

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Also happening for me.

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Contributor ,
Feb 10, 2024 Feb 10, 2024

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Know you are not alone, it's happening here mostly with the magic selection brush, absoultely mind bendingly infuriating. Makes making selections almost complete guesswork.

--

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Enthusiast ,
Feb 10, 2024 Feb 10, 2024

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I don't know why this was transferred from the bug tab again. I'm just conforming to this bug and using it.

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Participant ,
Feb 12, 2024 Feb 12, 2024

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LATEST

I just recon a weird connection between the bug and my time machine. The bug occurs during the time machine backup. Before and after it worked normal.

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