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Inspiring
November 13, 2022
Question

Cursor Jumping On Mac

  • November 13, 2022
  • 4 replies
  • 1944 views

This has been happening for years, and I was never able to find a reason:

 

Whenever I use the clone stamp tool, the cursor will jump down to the finder dock on my mac.

It happens several times when I'm working on an image, but lately it seems to be happening more often.

(I'm running CS6 on Sierra 10.12.6.)

This topic has been closed for replies.

4 replies

NB, colourmanagement
Community Expert
Community Expert
November 17, 2022

If your issue continues - perhaps try resetting Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

Inspiring
November 17, 2022

Another account?

This is  not a sub verzion; this is installed on my computer.

As for the preferences re-set, thanks, but considering the outdated OS and PS verisons, that's a hornet's nest waiting to happen.

I'll suffer.

TheDigitalDog
Inspiring
November 17, 2022

Your on a Mac and can create another account for testing as multiple volunteers have suggested:

https://9to5mac.com/2019/03/04/create-user-account-mac/amp/

And yes, you do need to try resetting preferences too.

Or give up entirely on a fix. That's OK for “us” trying to help you too.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
TheDigitalDog
Inspiring
November 17, 2022

Try logging into another account (you may need to make one), any better?
Try starting up in Safe mode (hold down Shift Key when booting), any better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Inspiring
November 17, 2022

No - it happens with both a trackpad and a tablet.

I notice it happens after working for about 30 minutes, then it's every 3 or 4 minutes.

It also seems to happen in the lower area of the photo mostly.

Myra Ferguson
Community Expert
Community Expert
November 16, 2022

By chance, are you using both a mouse and a graphics tablet? If so, you may inadvertently be invoking one while using the other.