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Participant
August 23, 2023
Question

Deactivate CS 5.5 Web Premium - internet connection message

  • August 23, 2023
  • 2 replies
  • 95 views

Could someone help me deactivate CS 5.5 Web Premium please. I know I'm a dinosaur, but I need to move it to a new laptop.

2 replies

Peru Bob
Community Expert
Community Expert
August 23, 2023

See here:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

If that doesn't work, please go to Adobe Customer Service and only ask to have your activations reset (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

Participant
August 23, 2023