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Participant
March 5, 2025
Question

Deactivating and Reactivating CS6. Woe is me...

  • March 5, 2025
  • 2 replies
  • 223 views

I purchased a perpetual license for  CS6 Design and Web Prem in 2012. No doubt over the years I changed PCs, scrapped older ones and reinstalled on replacements. Today I downloaded the suite from my account on Adobe and activated Acrobat. Photoshop however proved impossible to activate (too many computers error message). Adobe support says I am SOL. How can I possibly deactivate on my defunct and scrapped computers? Can Adobe do this? Any help appreciated...

 

2 replies

Semaphoric
Community Expert
Community Expert
March 5, 2025

I don't know if this will work, but if you look at your Adobe account, under the Plans and Payment tab, there is an Activated Devices section, with an option to deactivate.

Participant
March 5, 2025

Thanks, I noticed this as well. Didn't do anything for me...

Ged_Traynor
Community Expert
Community Expert
March 5, 2025

@duaneh49381609 Adobe no longer reset activation counts, so you're pretty much out of luck I'm afraid