Deactivation Issues - Help!

[Tonynepa]

Hi Everyone,

I retired an iMac 27" and got a newer one. I wiped out the harddrive on the older one without deactivating my Photoshop. So I reinstalled on the retired iMac. I have an issue.

It's telling me when I register it that my computer is offline, so I took it off wireless and hardwired the computer only to tell me I'm still offline.

How do I get around that?

I have so much money tied up in Photoshop purchases, I'd had to to a monthly subscription.

Thanks in advance.

[D Fosse]

What version?

If this is CS6, deactivating on the old machine is the one thing you cannot skip anymore. Reinstalling will just count as another new install. Adobe will not reset activation counts anymore.

Not sure what you mean by "registering". You only do that once, but it won't help with activation.

[AxelMatt]

I think you are using CS6. In this case you can try an offline activation.

See here for more details: Serial Number Validation screen launching Adobe Creative Suite 6

... I wiped out the harddrive on the older one without deactivating my Photoshop. So I reinstalled on the retired iMac.

By @Tonynepa

But, this is can be a problem as @D Fosse wrote. The deactivation should have been done before you delete the plate.

Adobe can't reset activation counst anymore. The offline activation fails if you have raised the limit of 2 activations.

In this case there's no chance to activate Photoshop anymore.