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Deleting obsolete Photoshop

Contributor ,
Sep 20, 2025 Sep 20, 2025

I have 2 copies on my PC, 2024 and 2025, and have tried a number of times to delete the 2024 copy.

But failed.

All the Unistall command seems to do is open Creative Cloud Desktop.  I do not want to create something. I want to destroy Photoshop 2024.

How can this be achieved?

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correct answers 1 Correct answer

Community Expert , Sep 20, 2025 Sep 20, 2025

First of all, the folder AppData\Roaming\Adobe is not the installed program files. These are your preferences/settings/configuration, located in your user account. If these folders are deleted, which they can, the application is still installed, but it removes the settings and reverts the application to to clean factory state. The installed program files are not here, but in the main folder "Program Files".

 

Sign out of the CC desktop app and sign back in. This forces a rescan of all installed

...
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Community Expert ,
Sep 20, 2025 Sep 20, 2025

Uninstalling is done with the CC Desktop app.

Click the three dots and choose Uninstall from the menu.

 

CC-app-uninstall.png

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Community Expert ,
Sep 20, 2025 Sep 20, 2025
quote

All the Unistall command seems to do is open Creative Cloud Desktop.


By @CVHManchester

 

Yes, that's what it's supposed to do.

 

The CC desktop app is the application manager for all applications. It handles all installs, uninstalls and updates. Do not attempt to do any of those outside the CC app.

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Contributor ,
Sep 20, 2025 Sep 20, 2025

Thank you but

I clicked on the ellipsis on Photoshop v 25.12.3 (which I assume is Photoshop2024).

The Uninstall button was greyed.

After a minute or 2, it went black, so I clicked it.

This came up with a Photoshop preferences box [why can I not copy and paste text from the box?]

I choose Remove .

The message below Photoshop v 25.12.3 was

Waiting and is now Update available

How do I presuade Adobe that I want it deleting?

I have been round this loop about 5 times

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Contributor ,
Sep 20, 2025 Sep 20, 2025

An error keeps coming up right in the middle of my work window (I am marking student scripts). Why does Adobe think it has the right to interfere so annoyingly with my work?:

CVHManchester_0-1758364638652.png

But the directory (surprise) does not contain it:

CVHManchester_1-1758364686997.png

 

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Community Expert ,
Sep 20, 2025 Sep 20, 2025

@CVHManchester try using the Adobe cleaner tool, seems like you could have corrupt installation issues

https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/cc-cleaner-tool-installa... 

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Contributor ,
Sep 20, 2025 Sep 20, 2025

Ged

Thank you. But

I have run the CC cleaner tool and am now trying to re-install the various programs.

It seems stuck at

CVHManchester_0-1758375683790.png

 

The error message I saw previously still pops up

CVHManchester_1-1758375683791.png

 

And in AppData\Roaming\Adobe

I can see 3 instances of Photoshop present

CVHManchester_2-1758375683791.png

 

 

The cleaner does not seem to have done a good cleaning job.

Velson

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Community Expert ,
Sep 20, 2025 Sep 20, 2025

First of all, the folder AppData\Roaming\Adobe is not the installed program files. These are your preferences/settings/configuration, located in your user account. If these folders are deleted, which they can, the application is still installed, but it removes the settings and reverts the application to to clean factory state. The installed program files are not here, but in the main folder "Program Files".

 

Sign out of the CC desktop app and sign back in. This forces a rescan of all installed applications.

 

Then go here:

CC_uninstall.png

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Contributor ,
Sep 21, 2025 Sep 21, 2025

Thank you, but "it" is still not working.

I closed then opened CC, which took me to an update page.  Nothing happened.  It was still "waiting".  Then to All apps, the same

CVHManchester_0-1758453787222.png

I tried Uninstall as suggested. Nothing happened.

Still stuck.

 

 

 

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Contributor ,
Sep 21, 2025 Sep 21, 2025

And the error message keeps popping up.

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Contributor ,
Sep 23, 2025 Sep 23, 2025

It looks as though Adobe needs to be completely cleaned out of my computer and start again.

I now have Photoshops 25, 24, 21 active, and an error message that I can find no way to close permanently.

Adobe seems like a fungus whose mycelium spreads  and infects all sorts of activity.

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Community Expert ,
Sep 24, 2025 Sep 24, 2025

Run the CC cleaner again. IIRC it can be set to different levels of cleaning. Crank it up.

 

If you haven't used the CC desktop app to uninstall previously, that might be the root of the problem.

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Contributor ,
Oct 24, 2025 Oct 24, 2025
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Thank you

That seemed to work to eliminate the 25 version, especially after I found out how to sign out of CC. Wasn't obvious and I had never done that before.

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