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Deleting photos from an external drive

New Here ,
Apr 05, 2017 Apr 05, 2017

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Out of nowhere, when I try and delete a photo: (after clicking on delete this file from disc). Dialog box: 1 of these files could not be moved to Trash….The files are not on a volume that supports Trash. Do you want to permanently remove them??

Today is the first time I got this message after using an external drive for 4 years.  And even when I said I wanted to delete them permenantly, nothing happened.  I tried 'deleting rejected photos' and had the same results.

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Adobe
Community Expert ,
Apr 05, 2017 Apr 05, 2017

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Try using Windows Explorer and delete it that way.

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New Here ,
Apr 05, 2017 Apr 05, 2017

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I know I can delete using Apple Finder but that is clumsy.  What happened to the way I used to do it?

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Community Expert ,
Apr 05, 2017 Apr 05, 2017

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Just guessing: Maybe it's a permissions issue.

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Community Expert ,
Apr 07, 2017 Apr 07, 2017

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That is strange.  Maybe the external hard drive is going bad.  What kind is it??? Please do not say Western Digital !!!  Please do not say Western Digital !!!

I use a Seagate... actually have three of them!  I got so pissed at my old Western Digital that I said no more buying things that become corrupted.  So friendly tip.... try a Seagate!

But strange that this is happening.  Have you right clicked to try to delete or dragged it directly to your trash can (then hit empty)?

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Community Expert ,
Apr 09, 2017 Apr 09, 2017

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KShinabery212  wrote

Maybe the external hard drive is going bad. 

You took the words out of my mouth.

Nancy O'Shea— Product User, Community Expert & Moderator

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LEGEND ,
Apr 09, 2017 Apr 09, 2017

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Funny after all these years, I had the opposite experience. Seagate gave me problems and western digital was rock solid. I believe I only had one drive go bad and that was roughly 20 years ago.

But then again I update my drives same time as my systems over the years, so I have taken care of any issues before they would have occurred. LOL.

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LEGEND ,
Apr 09, 2017 Apr 09, 2017

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I also heard drive issues are more common on macs than PC's, but that is hear say.

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