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Device Doesn't meet minimum system requirements for Photoshop or Browser Issue

New Here ,
Mar 06, 2024 Mar 06, 2024

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When I open the Photoshop program it says "Your device doesn't meet the minimum system requirements for Photoshop on the Web or you may be in a private browser or incognito browsing mode. Performance may be negatively impacted." I am able to use the tools but I still get that message. Could it be a RAM requirement? Could it mean that because of the free trial period I have a limited use of my browser? I am using this program for print files rather than for the web.

Help would be appreciated.

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Adobe
Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Do you mean working with Photoshop app on your computer or Photoshop online?

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Engaged ,
Feb 10, 2025 Feb 10, 2025

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unanswered for 11 months!

 

I get the same message --

Your device doesn't meet the minimum system requirements for Photoshop on the web, or you may be in a private or incognito browsing mode. Performance may be negatively impacted.

 

https://helpx.adobe.com/photoshop/web/get-set-up/learn-the-basics/technical-requirements.html

my 2021 M1 MacAir (meets the requirements)

Browser: Firefox 111+ recommended (running v134)

Processor: 64-bit processor with 4+ cores recommended (Apple Silicon is 64-bit; running 8 cores (4 performance and 4 efficiency))

Operating system: macOS 10.15 and later (running macOS 15.3)

RAM: 8GB recommended (✓)

Year: 2015 and later recommended(2021)

Hard disk space: 6GB of available hard disk space recommended (102GB free)

 

I don't use Chrome, but I did check Allow sites to save data on your device to make sure it was set to allow.

Larry

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Adobe Employee ,
Feb 11, 2025 Feb 11, 2025

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Hey @LAMY2017! I'm really sorry for the frustrations.

Did Photoshop Web work correctly for you before? Did it start showing this error after an update to the app or your browser? To narrow down if this is a Firefox issue, could you please test if it works correctly on Google Chrome or Edge?

Thanks a bunch!

Alek

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Engaged ,
Feb 11, 2025 Feb 11, 2025

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Thanks for the tips, Aleke.

As far as Edge, I swore off Microsoft apps when I quit Windows 18 years ago, and Chrome gives me the creeps.

But I will try the spycraft. Full disclosure, I'd never tried Ps for Web until I needed it to help someone in the Community.

 

--edit to add--

Chrome works. I'm not in incognito modeor private browsing mode when using FF.

Larry

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Adobe Employee ,
Feb 12, 2025 Feb 12, 2025

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Hey @LAMY2017

Thanks for checking if it worked in Chrome. I tested it on Firefox version 135.0, and Photoshop for Web is running smoothly on my end. Could you see if there are any updates available for your Firefox?

Thanks!

Cheers, Alek

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Engaged ,
Feb 12, 2025 Feb 12, 2025

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My first post in this thread I hijacked lists the same version as you, v134.

Users like me usually forget to report add-ons. My really bad bad.

I'm also running

  • DuckDuckGo Privacy Essentials
  • Adblocker Ultimate
  • FindFlix, Netflix Secret Category Finder
  • Exif Viewer

 

I will deactivate one by one, see if these plug-ins are the cause.

-Update #1-

all plug-ins deactivated, restarted FF, still get the error.

I suppose a machine restart would be good to test...

 

-Update #2-

after computer restart, still get the error.

 

-Update #3-

truth be told, I deactivated each plug-in within the plug-in.

Going to FF>Add-ons and Themes was the kicker that actually deactivated the plug-ins and no longer warns of issues.

  • DuckDuckGo Privacy Essentials does not have a site-by-site off switch, so I will have to remember to disable it should I ever want to use PsW.

My apologies for wasting everyone's time. May my disaster serve as a warning to others.

Larry

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Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

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Hi @LAMY2017! 😊

No worries at all! Checking the browser extensions was a great call—I hadn't considered it could be affecting Photoshop Web's functionality. Thanks a ton!

Cheers, Alek

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