Device not compatible message

Forum|Forum|2 years ago
September 21, 2023
2 replies
6970 views

i can't update the latest photoshop V25.0 but its coming up with an error saying my computer isn't compatible but my computer is windows 11 22h2, has anyone come across this is there a way to resolve as i want to use the new features

Windows

Correct answer fremily333

Yeah, good thinking 🙂

Thank you all it's fixed now guy where I brought it from fixed it, there was an error with the Adobe creative could I had installed

D Fosse

Community Expert

Is this what you're seeing, with red checkmarks?

Go to Help > System Info, and paste it in a reply here (All of it, it's long).

F

fremily333Author

Inspiring

this is what I'm seeing

D Fosse

Community Expert

OK. Do you have a previous PS version installed? Open that and post system info as per above.

F

fremily333Author

Inspiring

i can't update the latest photoshop V25.0 but its coming up with an error saying my computer isn't compatible but my computer is windows 11 22h2, has anyone come across this is there a way to resolve as i want to use the new features.

kglad

Community Expert

do you mean you have win 10 v22H2? (enter winver over your start button to check)

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

@kglad Windows 11 is also 22H2

(@Ged_Traynor, thank you.)

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