Skip to main content
A
Ashley22921746f9j6
Participant
January 31, 2022
Question

Dialog pop-up boxes not showing up in Photoshop

  • January 31, 2022
  • 24 replies
  • 19266 views

I'm having an issue where my dialog boxes are not showing up (trying to "save as", resize canvas, literally anything that has a popup where you have to confirm something) so it appears as if photoshop is frozen waiting for me to select something in the dialog box. If I hit the esc key, the missing dialog box will flash for a second but then disappear and photoshop "unfreezes." I fixed this once by exiting out of photoshop entirely, but now its starting up again.

    24 replies

    Show previous replies
    echoh33156725
    echoh33156725
    Participant
    November 2, 2022

    11/2/2022 does anyone have a fix for this yet? This just started happening to me randomly today, have never had the issue before. Have to click enter or escape for the box to suddenly appear for a split second and disappears - not able to save or close things

    J
    jahaik
    Inspiring
    November 2, 2022

    No, this issue is not resolved for me and is getting pretty old frankly

      P
      philipdstudio
      Participant
      November 2, 2022

      I still have this issue, but it's infuriatingly intermittent. When it happens, it really makes PS useless and I end up force-quitting and restarting PS because more often than not, I have a few separate files open (usually temporary files that I'm using to copy things from or use for color matching, etc.) and I haven't found a way to quit PS normally without being obligated to save the various open (temp) files once the dialog window disappears--and I typically don't want to save these files because they are either copies of existing files or are files I've already saved previously, but due to toggling layers in them, PS wants to know if I want to save such "changes". I don't. I just want to work on my images and not get disrupted by this insanely aggravating bug. Someone from Adobe really ought to respond here with what is going on and how much longer it will take to fix the problem.

        melissapiccone
        Community Expert
        melissapicconeCommunity Expert
        Community Expert
        September 1, 2022

         

        Try : Preferences > General > check: Use legacy "new document" interface.

         

        Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
          jazminea32964362
          jazminea32964362
          Participant
          September 6, 2022

          this worked! thanks

          D
          David2308715438lj
          Participant
          August 11, 2022

          I have exactly the same issue, I'm using a Mac Studio with two screens, this is very frustrating and woul expect Adobe to respond, as it is 11th August 2022. 😞

           

          P
          philipdstudio
          Participant
          August 31, 2022

          Same for me and it's now August 31. Come on, Adobe, this is ridiculous. This issue needs to be fixed already.

          Zesty_wanderlust15A7
          Zesty_wanderlust15A7
          Known Participant
          June 10, 2022

          "If I hit the esc key, the missing dialog box will flash for a second."

          > When I had similar things it was because I had just installed Windows. Some windows would open to my "second monitor," which is really my TV that is usually off. However, with what you describe here I guess it's a different problem...

            EthosWhippet
            EthosWhippet
            Known Participant
            June 10, 2022

            Mac user, not Windows, so that's not it. Also, I have to active monitors, both on all the time. HOWEVER, having said that, I'm using my Macbook Pro in Clamshell mode... maybe that's the issue? The dialog boxes are showing up on the Mac (which  is closed)? Hmmmmm

             

            S
            SunshineNlollipops
            Participant
            April 26, 2023

            I'm using a Macpro and the Esc totally helps, thanks Mate! @Zesty_wanderlust15A7 

              A
              A5E7C
              Participant
              June 10, 2022

              Same issue here! We need a solution ASAP please!!!

                rohanv79691854
                rohanv79691854
                Participant
                June 10, 2022

                having the same issue. It's now June 22, still nothing?

                  L
                  lorih28626315
                  Participant
                  June 7, 2022

                  I'm also having this problem.

                   

                  Posted a thread over here: https://community.adobe.com/t5/photoshop-ecosystem-discussions/close-window-not-showing-up-above-the-canvas-on-macos-in-photoshop/m-p/12988404#M648463

                    F
                    FELIX24300873p30l
                    Participant
                    June 6, 2022

                    I have the same issue. Very, very frustrating. Happens every day. Please address this. I have lost many files from not being able to save due to dialogue boxes simply not being drawn until the enter key is pressed, which usually closes them with around 2/100ths of a second worth of visibility.

                      EthosWhippet
                      EthosWhippet
                      Known Participant
                      April 4, 2022

                      I have this problem too. I'm getting terrible sick of all the glitches lately, these programs are pricey and they should work like butter. But one problem after another with no fix. This is putting a serious cramp in my workflow. HELP Adobe please.

                       

                        D
                        DeannaK28
                        Participant
                        February 9, 2022

                        I have the identical problem. Resetting preferences did not help. This is very frustrating, please help! 

                          Show more replies
                          Terms & ConditionsAccessibility statement
                          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices