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Participant
August 22, 2023
Question

Disk error when exporting data sets

  • August 22, 2023
  • 7 replies
  • 964 views

I am ready to pull all of my hair out...WHY IS THIS HAPPENING? 

 

I have plenty of storage, I have purged, I am using a computer I got THREE DAYS AGO! Cannot export anything as data sets. Please help this is for my JOB!

7 replies

Stephen Marsh
Community Expert
Community Expert
January 23, 2025

There is a script to save data sets directly to JPEG, curious if such would work when the default method doesn't. If it does work, the file format could be changed.

 

 

It would be nice if Adobe updated the variables export process to include file formats other than PSD.

Participant
January 23, 2025

The "disk error" issue in Photoshop can happen due to file permissions or temporary file issues. Try these steps:

  1. Ensure Photoshop has full disk access (System Preferences > Privacy & Security > Full Disk Access).
  2. Save your file to a different drive or location.
  3. Clear Photoshop's cache: Edit > Purge > All.
  4. Reset Photoshop preferences: Hold Option+Command+Shift (Mac), or Alt+Control+Shift (Windows) when launching Photoshop.
  5. Check for updates or reinstall Photoshop.
Participant
January 23, 2025

I have performed all of the recommended steps and the issue continues.

I've also uninstalled Photoshop and reinstalled it. On the reinstall it seems to still keep some settings even though I selected not to.

Community Manager
January 23, 2025

Hey @Lucas241466147mnm,

Manually removing preference files is the most thorough way to reset Photoshop to its default state. This method ensures that all preferences and any user presets that might be causing issues are not loaded.

 

1. Quit Photoshop.

2. Navigate to Photoshop's Preferences folder:

  • macOS: Users/[your username]/Library/Preferences/Adobe Photoshop [version] Settings

  • Windows: Users/[your username]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or a safe location for a backup of your settings.
4. Open Photoshop.

 

New preference files will be created in their original location.

Hope this helps! Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
AxelMatt
Community Expert
Community Expert
August 25, 2023

Please try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Participant
January 23, 2025

I'm receiving the following error: Could not export data set because of a disk error.

 

Photoshop 26.1.0

OS: Mac running Sonoma 14.1.2

Exporting data sets using variables

Apple M1 Max

32GB Memory

20600 MB RAM available for Photoshop

 

No changes to my system since I performed this same task in March 2024.

 

 

Participant
August 25, 2023

Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886 x64

Operating System: Mac OS 12.6.8

System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Built-in memory: 16384 MB

Free memory: 3672 MB

Memory available to Photoshop: 13036 MB

 

The original screenshot is all that displays when you go to export your data sets as files.

 

Nothing out of the ordinary with Ps or my laptop when I went to do this action - was working just fine earlier this week for me. I tried saving the files to both my laptop and to my external hard drive and got the same message. No other error messages or scratch disk problems occuring. 

Participant
August 25, 2023

So what seemed to work for me was simply resetting all of my Photoshop preferences. Not a clue why this seemed to work, but it did...am still worried it's only a temporary fix though. 

AxelMatt
Community Expert
Community Expert
August 25, 2023

Unfortunately you don't gave us any informations about your system. Without threse infos it's very difficult to say more.

Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread

 

Does this work in the past?

What has been changed on your system before the issue occur?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Participant
August 25, 2023

Am currently experiencing the exact same problem - I have no idea why it is doing this all of a sudden, Would be great to get some information on how to resolve this.