Disk error

Forum|Forum|5 years ago
January 11, 2021
1 reply
361 views

I have searched google and cannot find an answer on how to fix my photoshop issue. I hae always been able to import my images from Lightroom into Photshop and today when I tried I got a message saying "Could not open (file number).CR3 becasue of a disk error".

Searching online someone metioned clearing cache by going in PS into Edit> Preferences> ... but there's not Preerences choice in my Edit menu. Has anyone had this isue and corrected it? I also tried the suggestion of restarting. my computer and PS but that did't work. Thank you.

Problem or error

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jane-e

Community Expert

"but there's not Preerences choice in my Edit menu."

Hi

If you are using Windows, you will find Preferences at the bottom of the Edit menu. On a Mac it's near the top of the Photoshop menu. Once in Preferences, go to General > Reset Preference on Quit.

~ Jane

JBrammerAuthor

Participant

Thanks for trying. I did that and it didn’t work and now my PS screen look mostly black as a background and totally different so I hope it didn’t make changes I didn’t want.

floramc

Community Expert

Hello,

this seems quite odd, would you be that kind and send a screenshot of what you see, if possible? Thanks for helping us heliping you.

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