Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Display Error for ALL Files... No Error Code

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

Three days ago, Photoshop crashed while opening a file. Since then, whenver I open any file, regardless of file type, it displays... rather like an old tube television when the antennae is just slightly out of alignment. I'll include photos, below. I have restarted the program, restarted my computer, and did an uninstall/reinstall (saving preferences the first time; if it is suggested, I will try completely erasing all Photoshop data, and do a clean reinstall).

 

I am running Adobe Photoshop 2021, version 22.5. It is up to date.

 

PC Specifications:

Processor Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 290D4CF2-F284-4AF6-BD37-6010BC851F8C
Product ID 00330-80000-00000-AA058
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Windows Specifications:
Edition Windows 10 Pro
Version 20H2
Installed on ‎5/‎4/‎2021
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

Example file (a pdf) opened in photoshop:

Photoshop Window maximized.PNGexpand image

Same file in photoshop, with the window resized

Photoshop Window resized.PNGexpand image

Same file opened in Adobe Acrobat DC

Acrobet Screengrab.PNGexpand image

TOPICS
Windows
268
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Aug 30, 2021 Aug 30, 2021

Hi

Looks like a GPU driver related issue, does disabling the GPU in preferences and restarting Photoshop make any difference, if it does you may need to update/reinstall your GPU driver from the manufactures website

2021-08-30 15_36_33-Preferences.pngexpand image

Translate
Adobe
Community Expert ,
Aug 30, 2021 Aug 30, 2021

Hi

Looks like a GPU driver related issue, does disabling the GPU in preferences and restarting Photoshop make any difference, if it does you may need to update/reinstall your GPU driver from the manufactures website

2021-08-30 15_36_33-Preferences.pngexpand image

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 30, 2021 Aug 30, 2021
LATEST

This fixed it. Thank you so very much. I will get the the IT department and have them figure out the driver issues.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 30, 2021 Aug 30, 2021

Hi, please post the contents of help>system info, so that we get to know your GPU,  the date of the GPU driver, the state of the GPU sniffer, etc.

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines