Copy link to clipboard
Copied
Three days ago, Photoshop crashed while opening a file. Since then, whenver I open any file, regardless of file type, it displays... rather like an old tube television when the antennae is just slightly out of alignment. I'll include photos, below. I have restarted the program, restarted my computer, and did an uninstall/reinstall (saving preferences the first time; if it is suggested, I will try completely erasing all Photoshop data, and do a clean reinstall).
I am running Adobe Photoshop 2021, version 22.5. It is up to date.
PC Specifications:
Processor Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 290D4CF2-F284-4AF6-BD37-6010BC851F8C
Product ID 00330-80000-00000-AA058
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Windows Specifications:
Edition Windows 10 Pro
Version 20H2
Installed on ‎5/‎4/‎2021
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0
Example file (a pdf) opened in photoshop:
Same file in photoshop, with the window resized
Same file opened in Adobe Acrobat DC
1 Correct answer
Hi
Looks like a GPU driver related issue, does disabling the GPU in preferences and restarting Photoshop make any difference, if it does you may need to update/reinstall your GPU driver from the manufactures website
Explore related tutorials & articles
Copy link to clipboard
Copied
Hi
Looks like a GPU driver related issue, does disabling the GPU in preferences and restarting Photoshop make any difference, if it does you may need to update/reinstall your GPU driver from the manufactures website
Copy link to clipboard
Copied
This fixed it. Thank you so very much. I will get the the IT department and have them figure out the driver issues.
Copy link to clipboard
Copied
Hi, please post the contents of help>system info, so that we get to know your GPU, the date of the GPU driver, the state of the GPU sniffer, etc.

