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Display Error for ALL Files... No Error Code

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Three days ago, Photoshop crashed while opening a file. Since then, whenver I open any file, regardless of file type, it displays... rather like an old tube television when the antennae is just slightly out of alignment. I'll include photos, below. I have restarted the program, restarted my computer, and did an uninstall/reinstall (saving preferences the first time; if it is suggested, I will try completely erasing all Photoshop data, and do a clean reinstall).

 

I am running Adobe Photoshop 2021, version 22.5. It is up to date.

 

PC Specifications:

Processor Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 290D4CF2-F284-4AF6-BD37-6010BC851F8C
Product ID 00330-80000-00000-AA058
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Windows Specifications:
Edition Windows 10 Pro
Version 20H2
Installed on ‎5/‎4/‎2021
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0

Example file (a pdf) opened in photoshop:

Photoshop Window maximized.PNG

Same file in photoshop, with the window resized

Photoshop Window resized.PNG

Same file opened in Adobe Acrobat DC

Acrobet Screengrab.PNG

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correct answers 1 Correct answer

Adobe Community Professional , Aug 30, 2021 Aug 30, 2021
Hi Looks like a GPU driver related issue, does disabling the GPU in preferences and restarting Photoshop make any difference, if it does you may need to update/reinstall your GPU driver from the manufactures website

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Hi

Looks like a GPU driver related issue, does disabling the GPU in preferences and restarting Photoshop make any difference, if it does you may need to update/reinstall your GPU driver from the manufactures website

2021-08-30 15_36_33-Preferences.png

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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This fixed it. Thank you so very much. I will get the the IT department and have them figure out the driver issues.

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Hi, please post the contents of help>system info, so that we get to know your GPU,  the date of the GPU driver, the state of the GPU sniffer, etc.

 

 

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