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SquireAus
SquireAus
Participant
July 30, 2021
Question

Distorted png thumbnail on export - Photoshop CC

  • July 30, 2021
  • 2 replies
  • 1019 views

I am composing images on Photoshop CC (saving them as .psd then exporting via Export As in .png) and I keep running into problems with my exports png thumbnails, mostly in the sense it looks completely wrong.

The image I attached shows the .psd thumb nail to be working fine, while the exported png one to be botched every single time. I don't know what is causing this.

Windows 10
Photoshop CC 2020

This topic has been closed for replies.

2 replies

Bojan Živković11378569
Community Expert
Bojan Živković11378569Community Expert
Community Expert
July 31, 2021

Is your problem black background instead of transparent? It happenned to me and when copying/pasting images directly from browser. Photoshop is not quilty. You can use Bridge to browse and accuratelly preview images.

SquireAus
SquireAusAuthor
Participant
August 1, 2021

Black background with garbled layers, sometimes white boxes hovering over black backgrounds, colours flying everywhere.

These garbled thumbnails always happen when the image is exported with a transparent background.

In this image, 1 is without a transparent background and 2 is with a transparent background.

E
Erickson33725980vph3
Participant
November 20, 2023

Getting the same problem rn on Photoshop CC 2021. Did you found any solution to your problem?

Omar.Fathy
Community Expert
Omar.FathyCommunity Expert
Community Expert
July 31, 2021

It's a windows explorer problem. 
These links may help you:
https://www.howtogeek.com/662613/how-to-fix-problems-with-thumbnails-on-windows-10/
https://allthings.how/10-ways-to-fix-image-and-video-thumbnails-not-showing-problem-on-windows-10/

What is your GPU Specifications?

SquireAus
SquireAusAuthor
Participant
August 1, 2021

My GPU is a Nvidia RTX 3080 TI with 12 GBs of VRAM. I also tried the links you give me but when I disable transparency in the export settings, the thumbnail comes out fine.

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