Documents open with a Black screen in Photoshop 22.5.1 on M1 running macOS Big Sur

Explorer ,
Sep 29, 2021 Sep 29, 2021

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Why Photoshop shows black screen opening .psd files(not always but often)?

If you enlarge the image over screen size  then comes back.

The image is not that big, greyscale, 1163x1600 pixel.

Guido

 

MacBook Air (M1, 2020)

Apple M1 - 8 GB Ram

Photoshop 22.5.1

 

 

{Thread title edited by moderator}

Schermata 2021-09-29 alle 16.03.22.jpg

 

Schermata 2021-09-29 alle 16.12.09.jpg

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hi,

 

We're sorry about the trouble while opening your files in Photoshop 22.5.1. Please try enabling the option to Deactivate Native Canvas in Photoshop by going to Preferences, then Technology Previews. Once done, quit & relaunch Photoshop to check if that helps.

 

Let us know if it helps!

Regards,

Nikunj

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Explorer ,
Sep 29, 2021 Sep 29, 2021

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Hi Nikunj, it's already set in this way.

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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@guidob571178 sorry to hear that. You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Community Professional ,
Sep 30, 2021 Sep 30, 2021

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Hi have you tried to disable or to configure "use graphic processor"?

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Otherwise try to fully reinstall photoshop with this tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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