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MemeLord23
Inspiring
July 4, 2017
Answered

Does Intel HD 4000 work with CC 2017

  • July 4, 2017
  • 2 replies
  • 26642 views

Hello. I recently purchased a subscription for Photoshop CC 2017, after my trial for CS6 ran out. In CS6, my graphics card, the Intel HD 4000, had some problems, but I was able to fix them and the features that required it worked again. I have upgraded, both due to the trial and since I am planning to start my work as a graphic designer in a week or two. But the CC program doesn't recognize my card, they checkbox is grayed out and some features do not work. This does not hinder me too much, but I am constantly learning new features and tricks for Photoshop, and I am bound to need them, and some useful features, like the eyedropper wheel, are now gone. So, am I able to use this card, or will I have to upgrade? Thank you!

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Correct answer MemeLord23

Ok, that means Photoshop's GPU Sniffer is not picking up your card which it should. It then disables the GPU option which in turn disables 3D.

That usually means the drivers are outdated or buggy.

You could check with intel for the latest drivers, or as some cases go, your HP uses customized Intel drivers, you can also check with HP.

The HD4000 driver I see in the system report is 9.17.10.4229 is for Windows 7/8 and is dated 2015. I'm running Windows 10.

Trevor, please chime in, I feel as if I am not noticing something.


The problem has been fixed! Before I asked this question, I tried updating my drivers from the Intel website, but the system rejected the drivers, so I assumed they were up to date. I even tried updating from the Device Manager, and it said everything was up to date. I then searched why the drivers were rejected, and the website went through a procedure that updated the drivers and Photoshop finally recognizes and uses the card! I can't thank you both enough for helping me through this ordeal. Hopefully, anyone else with this problem will come across this and take your advice. Once again, thank you!

Webiste: How-to: bypass "The driver being installed is not validated for this computer" :: Planetary Annihilation Bug Reporting!

2 replies

ahmedm10249121
ahmedm10249121
Participant
November 4, 2019

Thanks alot it was benifical 

gener7
Community Expert
gener7Community Expert
Community Expert
July 4, 2017

Odd. I have the Intel HD 4000 in my 2012 Macbook Pro and my Dell running Windows 10. Both are Laptops and do fine on Photoshop CC 2017, even running OpenCL and Oil Paint.

You may want to see how much memory is assigned to the card 1-2 GB and and if your Intel drivers are up to date.

Get them directly from the Intel website. Drivers & Software

While the HD 4000 is ok, if you can upgrade your card, do that. Use one of the tested cards listed in the FAQ.

More information here: Photoshop graphics processor (GPU) card FAQ

M
MemeLord23Author
Inspiring
July 4, 2017

My drivers are all up to date. I have 1792 MB available graphics memory, but only 32 MB is dedicated to the GPU. May that be the problem? And I doubt that I can change the card. My laptop is the HP EliteBook 8470p. Best option if we can't fix this is to get a new laptop.

M
MemeLord23AuthorCorrect answer
Inspiring
July 5, 2017

Ok, that means Photoshop's GPU Sniffer is not picking up your card which it should. It then disables the GPU option which in turn disables 3D.

That usually means the drivers are outdated or buggy.

You could check with intel for the latest drivers, or as some cases go, your HP uses customized Intel drivers, you can also check with HP.

The HD4000 driver I see in the system report is 9.17.10.4229 is for Windows 7/8 and is dated 2015. I'm running Windows 10.

Trevor, please chime in, I feel as if I am not noticing something.


The problem has been fixed! Before I asked this question, I tried updating my drivers from the Intel website, but the system rejected the drivers, so I assumed they were up to date. I even tried updating from the Device Manager, and it said everything was up to date. I then searched why the drivers were rejected, and the website went through a procedure that updated the drivers and Photoshop finally recognizes and uses the card! I can't thank you both enough for helping me through this ordeal. Hopefully, anyone else with this problem will come across this and take your advice. Once again, thank you!

Webiste: How-to: bypass "The driver being installed is not validated for this computer" :: Planetary Annihilation Bug Reporting!

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