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Xiox
Participant
September 20, 2021
Pregunta

Doing anything in Photoshop causes weird glitching

  • September 20, 2021
  • 1 respuesta
  • 1058 visualizaciones

It's a bit hard to explain, but doing pretty much anything in Photoshop causes my PC to glitch, this started happening a few months ago.

 

Specs:

- Nvidia RTX 2080Ti

- Intel i7 9700k

- 32 GB RAM

- Samsung 970 EVO Plus Series - 2Tb PCIe NVMe - M.2 Internal SSD

- Windows 10 Home

- Photoshop CC v. 22.5.1

- All software/drivers kept up to date

 

Examples:

While listen to music using Spotify at the same time as Photoshop, doing actions such as simply panning around the artboard, moving a layer, selecting a layer, opening a menu, using the brush tool, saving, typing with the type tool, and more, will cause the music to glitch with bits of static and cutting out as I'm doing the actions. Sometimes selecting a layer will cause my monitor brightness to slightly flicker, and sometimes when I even just move the mouse around the screen I can hear my PC making a subtle ticking sound, as if my cursor is physically scraping along my PC internals. File size doesn't seem to affect it, these things still happen regardless of if it's a 20x20 pixel document, or a 10x10 foot document. I monitored my PC performance and there are no CPU, GPU, or memory spikes during these occurrences.

 

I use Photoshop at work as well, and that PC is far less powerful than my home one and I've never had these issues there. I've had my PC checked professionally, but they can't find anything wrong with it. I've also tried reinstalling Photoshop and resetting preferences. Interacting with Photoshop is the only time any of these things happen.

 

Does anyone know what I can do to fix this? It's extremely annoying and concerning as I use Photoshop quite regularly.

Este tema ha sido cerrado para respuestas.

1 respuesta

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
September 21, 2021

How do you listen to your PC's audio?  Speakers or headphones/earbuds?  If via speakers try using earbuds or headphones and see if that eliminates the sound glitches?  I realise that this would not account for your monitor brightness glitch, but one step at a time.

 

Do you run any other apps that make height demands on system resources?  Video editing for instance?  Try using a system stress testing app to see if high system loads are causing the issues rather than Photoshop specifically.  GPU-Z and MSI Afterburner have those tools.

 

Where do you live and what is your local power company like?  I am not sure how you would test mains for anything other than voltage.  Does anyone reading this have that knowledge?  I keep wanting to say it might be a bad earth somewhere.  That would be especially true with audio glitches, or a bad connection somewhere.

 

I'm trying to think of how Photoshop might cause issues like this.  Photoshop is not a huge user of the GPU generally, and nor does it use all cores and threads.  A quick look tells me that the i7 9700K does not support hyperthreading but it does have eight cores.   Something that might be interesting (although I am clutching at straws here) is that it has quite a fast maximum clock speed of 4.9Ghz and Photoshop will definitely max out your CPU clock speed in certain situations.   You should definitely try running the Task Manager > Performance tab and Resource Monitor and look for common states of your system when the glitches ocurr.  If you have a screen grabber (you have the Windows Snipping tool) you can switch to the Task manager and freeze the graph right after a glitch, but you'll have to repeat this test for CPU, Memory, drive(s) and GPU.

 

That's a thought actually.  Do you just have the one drive?  I am reasonably sure that even a single NVMe drive is so fast that using it for system and Scratch space would not be a prolbem, but you could test this by restarting Photoshop and opening a very small file that needed no Scratch space and seeing if the issues persist.

 

That's a bit to get you started.

    X
    XioxAutor
    Participant
    September 21, 2021

    I use mainly speakers, but the same glitches happen with headphones as well. I originally thought that maybe it was my speakers that were the problem, so I bought new ones, but that didn't fix anything. 

     

    I don't normally use anything else that's demanding, and I specifically made sure not to when trying to fix this issue a few times over the last few months. I used to be able to run Photoshop, Illustrator, After Effects, and OBS at the same time with no problems at all with the exact same hardware.

     

    I live in Canada, BC, in a city. I have no power issues and I have the best home internet available in Canada.

     

    I monitored the performance with Task Manager a few times and nothing out of the ordinary. I open Photoshop and things go up slightly, but that's it, no where close to maxing out anything. Like I said, these glitches occur regardless of the file size, even just a 500x500px document will cause these glitches every time.

     

    I have the system and programs installed to the M.2 drive, but all my files are saved to a separate 4TB SSD, though all the glitches still happen before the file is saved.

     

    I know it must have something to do with things on my end, because like I said, I can do far more demanding things and have a whole bunch of stuff open at the same time at work with no issues, and that PC is pretty weak in comparison.

     

    I appreciate the help, though I feel like I've tried all this before.

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