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Webvalue2
Webvalue2
Known Participant
May 31, 2023
Answered

Dragging a layer turns the background white

  • May 31, 2023
  • 6 replies
  • 4520 views

I have encountered an issue in the latest version of Photoshop where dragging a layer results in the specific area I'm moving it to turning white, as depicted in the attached image. It is important to clarify that it is not the entire screen that turns white, but rather only the region affected by the layer movement.


Additionally, I have learned that this problem is not unique to my workstation, as several colleagues in the office are also experiencing this issue, despite utilizing different PC setups.

I would greatly appreciate any assistance from professional individuals who may possess a solution to this problem or have information regarding an upcoming update that will address this specific issue. 

    Correct answer Kevin Stohlmeyer

    Hi @Webvalue2 first make sure you are on Photoshop 24.5. Then check for graphics card driver updates.

    If neither resolve, go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

    6 replies

    N
    Nikonyx
    Participant
    November 14, 2024

    I've found changing the colour from 8bit to 16bit fixes this

      A
      amndacruz
      Participant
      December 10, 2024

      oh yeah, it solved it for me thx

      D
      darwinl66166313
      Participant
      January 26, 2024

      Solved the issue. There's just a new problem where the edges of vectors are jugged in pixels.

      F
      Felix31283606af5x
      Known Participant
      July 27, 2023

      Just to add to this thread: This solution (check "disable native canvas") also solved the following problem in PS 24.7 on a Mac Mini Pro (Ventura):

      When I had multiple files open (floating windows) the windows turned white when I clicked on them to change the active window. When clicking in the layer palette or moving the windows the content re- appeared.  This bug was not intermittent but did not occur when the rulers were activated.

      Glad I found this thread with a fix, thanks a bunch!

      -------- Mac Mini M2 Pro, Ventura 13.6, PS 24.7.3 PS Beta 26.4.0 --------
        W
        Wellfox
        Participant
        July 27, 2023

        i disabled "Native Canvas" and turned on "Older GPU Mode" it worked!

        thank you i was getting crazy

        btw im on 2060Super why that older gpu mode?

          Webvalue2
          Webvalue2Author
          Known Participant
          June 1, 2023

          Hi Kevin,

          Thank you for your prompt response. I would like to provide additional information. The problem seems to occur intermittently, varying on a daily basis or depending on the type of project I am working on (I'm not entirely sure of the exact cause). Although a simple restart of Photoshop typically resolves the issue, I am seeking a permanent solution.

          To reiterate, I am currently using the latest version of Photoshop, and there are no pending driver updates. I will try your suggested solution the next time the problem arises. Since today, I have not encountered the issue.

          Thanks! 

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity ExpertCorrect answer
          Community Expert
          May 31, 2023

          Hi @Webvalue2 first make sure you are on Photoshop 24.5. Then check for graphics card driver updates.

          If neither resolve, go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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