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Question

Dragging a New Guide on a White Background

Forum|Forum|5 years ago
October 15, 2020
4 replies
2153 views

I'm baffled by a recent change in the color of a new guide as it is being dragged from a ruler. It's a dotted white line which is invisible against a white background in product shots, for example.

I thought the Guides, Grid & Slices preferences would let me change this to the actual Guide color (a light blue, as always) but nothing I do there affects the color of the guide being dragged.

I would prefer the dragged guide was not white, obviously, but the same color as the fixed guide. As it used to be, in short. How can I get there from here? TIA

(Photoshop 21.2.4)

Problem or error

This topic has been closed for replies.

R

rachelr94402087

Participant

Was there a fix to this? I just updated and I'm having this issue. It's absolutely making me nuts and makes it impossible to work. I don't see on here that anyone seemed to find a solution and it's November 2021 now. Thanks so much for any help you can throw my way.

M

Mike PasiniAuthor

Known Participant

No, there was never a fix. Still waiting for one of the Just Do It days at Adobe where something as maddeningly ridiculous as this gets fixed.

V

volkant64055608

Participating Frequently

I can confirm that downgrading PS to 21.2.8 (as Adobe support suggested) has solved the problem. But now i'm using a very old PS version, which is a sad trade-off 😞

War Unicorn

Community Expert

Reading your responses, I forgot to ask if your GPU was even enabled.

What's going to make this more complicated is that 21.2.8 is going to eventually disappear; Adobe keeps the last 8 or 9 versions available in Creative Cloud and pushes off the oldest as new versions come out.

I always tell people concerning tech (especially computer tech): Don't rely on it for so many years. Upgrade if you can.

V

volkant64055608

Participating Frequently

My gpu is not supported anymore, so no, not enabled.

On the other side upgrading is not an option for me, i use a 27" 2013 iMac, which is 8 years old now. It's old tech i know that. In order to upgrade my gpu/computer i have to replace it alltogether. And pricing in my country and USD exchange rates makes this jump impossible for me.

V

volkant64055608

Participating Frequently

I also have the same problem. 27" iMac Late 2013, with Photoshop 22.4.1.

When dragging/placing a guide on a white background the line is invisible. I cannot tell where to place the guide.

War Unicorn

Community Expert

Does the guide turn invisible once it hits the document? It should be a gray color of some sort no matter what canvas background color is chosen.

I'm thinking this is display driver-related. (And being a model from 2013, my hopes aren't too high of an available update.) Out of curiosity, if you turn GPU accleration off (via Photoshop > Preferences > Performance on the menu bar), does the problem go away? (Note that using un-accelerated guides becomes a lot more harder to see as you place them; the guide doesn't really appear until it hits the document and even then it's a teensy-tiny broken line until you let go.)

V

volkant64055608

Participating Frequently

No, it gains color only after it is placed. If i try to replace/move a guide it becomes invisible during the operation. I mean it is visible on a colored background but the line becomes white dots.

I checked my GPU is not available on Preferences/Performance. It is greyed out.

Also i was having a support conversation during writing this. Support stuff suggested to downgrade PS to 21.2.8 😞 I will try and report back if it works.

@War Unicorn Thanks for reply by the way

MarekMularczyk

Community Expert

Your guides should be this blue-green colour as they have always been. I just tried it on mine (also running 21.2.4) and it works fine.

Have you tried resetting your preferences? It looks like a bug.

Adobe Community ExpertAdobe Certified Professional

M

Mike PasiniAuthor

Known Participant

I did try resetting the preferences but it had no effect on the guide color as it is being dragged. Thanks for the thought.

M

Mike PasiniAuthor

Known Participant

After looking at this, it's best to go here: https://feedback.photoshop.com/ and file it as a problem. The product managers do listen and answer on that forum.

Thanks, I've just done that.

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