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Drawing tablet moving Photoshop canvas instead of drawing/Stylus working like hand tool

Forum|Forum|7 years ago
April 2, 2018
12 replies
64785 views

This problem has just recently started a week or two ago and I don't know why it's happening

I'm using a Huion Kanvas gt-191 and a Monoprice 10594 tablet. (Photoshop CC)

When I use the Stylus in Photoshop the canvas/screen moves around instead of drawing like it's acting like the Hand Tool but the hand doesn't appear,

I tried other programs and the Stylus works just fine in those programs (Illustrator, Krita, and InDesign)

I've tried shutting down my computer and trying again but that only fixes it until I zoom in/out just a tiny bit.
Also, I tried resetting all preferences on Photoshop (did nothing),
Also, I tried uninstalling and reinstalling my drawing tablet software (did nothing)

and also I tried turning off windows ink, that fixes it but I lose pressure sensitivity (which is crucial for me)

This topic has been closed for replies.

Correct answer PECourtejoie

Hello, here is the Adobe Help solution to this issue, a patch from Microsoft fixing the issue Cannot paint with stylus when zoomed in on image | Windows 10

M

Meghna_Amonkar

Participant

I am facing the same issue but I'm using a MacBook Pro and Intuous Wacom tablet. The canvas floats and rotates on its own. I have disabled all tablet controls to make sure it is not because of that. I just can't work. Please help!

M

Meghna_Amonkar

Participant

I reverted back to the Driver 6.3.36-2 (macOS 10.11 - 10.14) although I have Catalina 10.15.3 and it seems to have solved the issue.

S

smokedship

Participant

Im using a Mac and my problem is that the Hand tool becomes the Zoom tool while using a Wacom Stylus... No Idea why this suddenly starts to happen...

A

Anonymous

Hi

You are replying to an old thread that has been marked correct with an issue unrelated to the original post, perhaps it would be better if you opened a new thread.

You will need to provide a lot more info, please take a look here

ASK- Forum Success Guide: Efficiently using the forums

Especially this bit "Tips for effective posting"

orlye93804109

Participant

i cant update the patch. someone knows why?

PECourtejoie

Correct answer

Community Expert

Hello, here is the Adobe Help solution to this issue, a patch from Microsoft fixing the issue Cannot paint with stylus when zoomed in on image | Windows 10

S

shelleyf35958006

Participant

Hello. I downloaded the patch from Microsoft but now the pressure sensitivity is gone. I traded one problem for another! I'm using a Huion H610 drawing tablet. Any ideas on how to fix this? I'm not the one drawing, just the mom trying to help so I'm trying to familiarize myself with all this stuff. Thanks for any help you can give!

JJMack

Community Expert

If you added the PSUserconfig.txt to your Photoshop User ID preferences folder to use Wintab API make sure you remove that file and change any Huion settings you made so the tablet would not use Windows INK API to use Wintab API instead. Make sure Photoshop and your Huion both are configured to use Windows INK.

JJMack

T

tom93208

Participant

Hey guys I have a definitive solution after spending a lot of time researching.

Some people have suggest disabling windows ink which is useless if you want

pressure sensitivity. Other people have suggested rolling back updates or reinstalling

windows which worked temporarily for me but the same issue started ,acting up again

the same way.This solution below works for Wacom's,The Surface line, and all other windows tablets experiencing the same issue.

Ill make this easy for the not so tech savvy.Don't be scared . Just do it

Step 1) .Close Photoshop -- go to the task bar --- locate the search icon that is indicated by the microscope

Step2.) Once you have reached this point, search command prompt by typing it in the search box and click on it to open it up.
*Command Prompt will be indicated by as a black box with some white type inside of it if you have never opened it up before.This is

also preinstalled on all Windows computers*

Step 3).

you need to copy this code *I will paste below* into your command prompt by pressing paste once right where the cursor is at the start of the app.

reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f

Step 4 )After you paste this coding above into command prompt press the [Enter} key

Step 5) close command prompt and open Photoshop. Zoom in and try to draw. Make sure everything in your tools palette is

working properly

Step 6) Stop pulling your hair out and make some great artt :]

davescm

Community Expert

tom93208 wrote
Hey guys I have a definitive solution after spending a lot of time researching.
Some people have suggest disabling windows ink which is useless if you want
pressure sensitivity.

Not wholly true. Disabling Windows Ink loses pressure sensitivity. Installing the PSUserConfig.txt file at the same time forces Photoshop to use Wintab APIs and restores pressure and tilt.
The alternative registry fix does work and was posted in posts 11 , 14 and 16 in this thread

However - no need for any of this now. Microsoft have issued an update to fix the issue that they caused . See link in this page from Adobe: Cannot paint with stylus when zoomed in on image | Windows 10

Dave

V

vincent40800977

Participant

Here's how I fixed it This is with the update still applied.

From Start, search for cmd

2.Right-click Command Prompt in the search results, and choose Run as administrator

3.At the command prompt, type or copy/paste:
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f

4.Press Enter

T

theodorz95549338

Participant

I was just about to comment this. It worked for me.

Found it in the known issues of reading in on the updates. https://support.microsoft.com/en-us/help/4093112/windows-10-update-kb4093112

davescm

Community Expert

I wonder if MS now acknowledge it was also a Windows Ink issue caused by KB4089848 and whether it will be fixed in the next patch. The Windows Ink functionality seems to be a mess.

It actually looks like it was intentional by the Microsoft windows ink team, so I would not look for an update soon from them:

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /

Dave

C

ca40864825

Participant

if you have problems with your pen (my pen drags my workingfield to all directions when i use the brush or pencil) go to setup wacom tablet and go to calibrate (your pensil) and deselect Windows-inkt (left under) it could be that after the next update it wil be selected again, so deselect again if you have some troubles again. good luck.

davescm

Community Expert

@ ca48923524 Disabling windows ink does not provide the full solution. Just doing that will disable pressure sensitivity.

You can either - undo the update

or

Do the following (recommended) :

1. Use notepad to create a text file and type in :

UseSystemStylus 0

2. Save the file as PSUserConfig.txt in the following location
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

3. Go to the tablet properties and uncheck "Use Windows Ink"

4. Restart Photoshop

That is it - all should now work well (you need to do all the above steps to retain pen pressure)

Note : There is a third option. Microsoft made this change intentionally and they have issued a way round it with registry change (see link below). However for Photoshop the PSUserConfig method works.

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /

Note 2 : If you have another version of Photoshop installed e.g. CC2017 then you will need to add the file to the CC2017 folders

Dave

friedrichh11697820

Participant

Thank you very much dave , i am not a member here but PSUserConfig.txt has made me smile again and my Huion 221 is now drawing and all works as it should

regards from germany,

friedrich

C

ca40864825

Participant

if you have problems with your pen (my pen drags my workingfield to all directions when i use the brush or pencil) go to setup wacom tablet and go to calibrate (your pensil) and deselect Windows-inkt (left under) it could be that after the next update it wil be selected again, so deselect again if you have some troubles again. good luck.

Toma9

Participant

I use a wacom tablet and i had to turn off "use windows ink" option in my wacom settings.

A

AggelosBiou

Participant

Turning off "use windows ink" worked for me. It can be found as a check box at the bottom of "wacom tablet properties">grip pen>mapping

edit: Lost my tilt and pressure sensitivity though grrrr

edit2: Was able to regain tilt and pressure sensitivity using the WinTab work around mentioned in other threads:

1. Go to C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings
(I assume this works for other versions of PS CC as well; just go to appropriate folder )

2. Create text file called PSUserConfig.txt
2. add the following line to the text file:

Use System Stylus 0

3. Save. Restart Photoshop if you had it running.

alann46082631

Participating Frequently

I'm new to Windows.

How do I use WinTab?

jtomislav

Participant

As suggested by JJMack, try this solution: Brush moves the Canvas - Surface Pen
It worked for me after hours of looking for a solution. I found a workaround, holding down the lower button on my pencil. But now it's resolved for good.

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