Drop Down Menus in Photoshop CS 6 Goes Blank In Mavericks

Alright, it's been two days of not experiencing the blank menu problems.  This is very positive. 

After contacting Wacom here is the following advice I received from a technician that helped me:

Open your Applications folder and locate any Tablet or Wacom Tablet folders you have
Use the Utility in each of these folders and click ‘Remove’ under ‘Tablet Software’
Once the software is removed, restart the computer
After restarting, download and install the latest driver from:
http://cdn.wacom.com/u/drivers/mac/pro/WacomTablet_6.3.7-3.dmg

Easy enough.

However, I am STILL experiencing several issues related to Mavericks although they may not be related to the

same blank menu issue.  I only list these here in case there is some correlation to the blank menu problems:

1.  Photoshop will stall when using the brush tool.  This occurs constantly and only since updating to Mavericks.  I have to click off the canvas with my stylus to free up the brush again.

2.  When I go home, I use the same laptop with a different additional monitor set up and an Intuos 3 tablet.  For some reason, it will no longer recognize the Tablet driver and I will have to reinstall the driver all over again to get it to work.

3.  This may not be a wacom issue, but the polygonal lasso tool will blank out and not show the selection every time I use it.  This is another issue that's popped up since installing Mavericks.

I know this is a lot of information, but I thought it would be best to be thurough.

Michael

I know it may be too soon to report a success, however, yesterday I had no 'blank menu issues' at all. 

I worked in Photoshop for 10 hours.

About a week ago I had installed the 6.3.7-3 (10.6x - 10.9x) driver on my computer.  This was in response to the blank menu problems I was having, but had no success. 

1.  I still incurred the blank menus

2.  I was unable to access my wacom preferences inside system prefs (?)

3.  My computer would no longer recognize my older Intuos 3 tablet

Yesterday morning, I had resinstalled the exact same driver 6.3.7-3 (10.6x - 10.9x) and the problem did not occur for 10 hours.  I was also able to access my wacom preferences and my computer recognized my Intuos 3 tablet. 

I will update as I go on my progress, since I know how much of a major hinderance this problem can be.

-Michael

Never mind, the issue is back already. I will keep watching this thread for other solutions : /

I have reinstalled the wacom driver as suggested.  I can now access my wacom preferences under system prefs.  Also, my intuos 3 is finally showing up and working correctly, as well.

I will keep you posted on whether or not this fixes the blank menu bug.

Thanks for the help thus far Jeffrey,

Michael

So far we do not have a reproducible test case. I see that you are using a Wacom tablet. Have to updated your Wacom driver to the latest version? (http://us.wacom.com/en/support/drivers)

Thank you for this video.

When the problem occurs can you try the following two things:

- Drag a panel out of a group & see if the dragged panel is a white surface or has the expected look

- Right click on the document tab to get the popup menu that contains "Reveal in Finder". Does this menu show?

We are also having this issue with our two brand new 27 inch iMacs (not Haswell but the previous model) in our photography studio. We're running recent installs of Photoshop CC and since the computers are only used for Photoshop, the only thing we installed on them was Photoshop, Bridge, and nothing else except the driver for our Wacom Intuos 4 tablets. The issue started happening today on both computers, right after installing Mavericks this morning. It never happened before.

So far, the issue happened once on each of two computers over the course of 6 hours of continuous work.

The issue is solved when quitting Photoshop and reopening it, however, when having many unsaved files open, it becomes almost impossible to save them as the menu and dialog boxes are all blank. So it inderectly leads to lost data.

Here's the system info from one of the computers:

Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64 Operating System: Mac OS 10.9.0 System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 3400 MHz Built-in memory: 16384 MB Free memory: 9119 MB Memory available to Photoshop: 14926 MB Memory used by Photoshop: 69 % Image tile size: 1024K Image cache levels: 4 Display: 1 Main Display Display Bounds: top=0, left=0, bottom=1440, right=2560 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. NumGPUs=1 gpu[0].OGLVersion="2.1" gpu[0].MemoryMB=1024 gpu[0].RectTextureSize=16384 gpu[0].Renderer="NVIDIA GeForce GTX 675MX OpenGL Engine" gpu[0].RendererID=16918308 gpu[0].Vendor="NVIDIA Corporation" gpu[0].VendorID=4318 gpu[0].HasNPOTSupport=1 gpu[0].CompileProgramGLSL=1 gpu[0].TestFrameBuffer=1 gpu[0].OCLSupported=1 gpu[0].OCLVersion="1.2 (Aug 24 2013 21:03:27)" gpu[0].CUDASupported=0 gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20" gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384] gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8] gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16] gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16] gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16] gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8] gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096] gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048] gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124] gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16] gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1 gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1 gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1 gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1 gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1 gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1 gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1 gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1 gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1 gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1 Serial number: 96040340820095013106 Application folder: /Applications/Adobe Photoshop CC/ Photoshop scratch has async I/O enabled Scratch volume(s):   Macintosh HD, 930.7G, 897.7G free Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/ Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-ins/ Installed components:    adbeape.framework   adbeape   3.4.0.29366   0.1160850    AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.3.2.30746   79.535742    adobe_caps.framework   adobe_caps   7.0.0.21   1.248010    AdobeACE.framework   AdobeACE   2.20.02.31468   79.543790    AdobeAGM.framework   AdobeAGM   4.30.24.31468   79.543790    AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830    AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830    AdobeBIB.framework   AdobeBIB   1.2.03.31468   79.543790    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.543790    AdobeCoolType.framework   AdobeCoolType   5.13.00.31468   79.543790    AdobeCrashReporter.framework   AdobeCrashReporter   7.0.1      AdobeExtendScript.framework   AdobeExtendScript   4.5.5.30746   79.535742    AdobeJP2K.framework   AdobeJP2K   1.2.2.29712   79.248139    AdobeLinguistic.framework      19061      AdobeMPS.framework   AdobeMPS   5.8.1.30604   79.535029    AdobeOwl.framework   AdobeOwl   5.0.13   79.533484    AdobePDFL.framework   AdobePDFL   10.0.1.30505   79.499517    AdobePDFSettings.framework   AdobePDFSettings   1.4      AdobePIP.framework   AdobePIP   7.0.0.1786      AdobeScCore.framework   AdobeScCore   4.5.5.30746   79.535742    AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"    AdobeXMP.framework   AdobeXMPCore   79.151481   79.151481    AdobeXMPFiles.framework   AdobeXMPFiles   79.151481   79.151481    AdobeXMPScript.framework   AdobeXMPScript   79.151481   79.151481    ahclient.framework   ahclient   1.8.0.31      aif_core.framework   AdobeAIF   5.0.00   79.534508    aif_ocl.framework   AdobeAIF   5.0.00   79.534508    aif_ogl.framework   AdobeAIF   5.0.00   79.534508    AlignmentLib.framework   xcode   Copyright © 2013 Adobe Systems Incorporated      amtlib.framework   amtlib   7.0.0.169      boost_date_time.framework   boost_date_time   7.0.0.0      boost_signals.framework   boost_signals   7.0.0.0      boost_system.framework   boost_system   7.0.0.0      boost_threads.framework   boost_threads   7.0.0.0      Cg.framework   NVIDIA Cg         CIT.framework   CIT   2.1.6.30929   151865    CITThreading.framework   CITThreading   2.1.6.30929   151865    dvaaudiodevice.framework   dvaaudiodevice   7.0.0.0      dvacore.framework   dvacore   7.0.0.0      dvamarshal.framework   dvamarshal   7.0.0.0      dvamediatypes.framework   dvamediatypes   7.0.0.0      dvaplayer.framework   dvaplayer   7.0.0.0      dvatransport.framework   dvatransport   7.0.0.0      dvaunittesting.framework   dvaunittesting   7.0.0.0      dynamiclink.framework   dynamiclink   7.0.0.0      FileInfo.framework   FileInfo   79.151561   79.151561    filter_graph.framework   AdobeAIF   5.0.00   79.534508    ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"    ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"    LogSession.framework   LogSession   2.1.2.1785      mediacoreif.framework   mediacoreif   7.0.0.0      patchmatch.framework   patchmatch   1.2.00.31297   79.542390    PlugPlugOwl.framework   PlugPlugOwl   4.0.1.34      UpdaterNotifications.framework   UpdaterNotifications   7.0.1.102   "7.0.1.102"    WRServices.framework         Required plug-ins:    3D Studio 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”    Accented Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”    Adaptive Wide Angle 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”    Angled Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”    Average 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “Average.plugin”    Bas Relief 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”    BMP 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - 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from the file “Filter Gallery.plugin”    CompuServe GIF 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”    Conté Crayon 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”    Craquelure 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”    Crop and Straighten Photos 14.1.2 x001  ©2003-2013 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”    Crop and Straighten Photos Filter 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”    Crosshatch 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”    Crystallize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”    Cutout 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”    Dark Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - 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