DYING HERE. Photoshop on the web isn't saving my file and won't download

[jackie_7709]

I'm running Photoshop on Firefox, and the image I've been working on since last night will not download. When I try, through the button or the menu, "Saving Document" just spins. In a previous attempt it'd gotten to 66% then never moved. I've tried logging in through Chrome but the file doesn't even show up there. I've been saving right along so I don't know why some version at least wouldn't show up there.

Running macOS Monterey 12.7.6. My wifi isn't great here but I've tried changing between network and my phone's hotspot which both have worked ok in the past. Please help! If I have to piece this thing together with screenshots I will absolutely cry and so will the animal rescue I'm building this image for.

[Glenn 8675309]

Older versions of PS were not designed to work with Montery- was version of PS are you running?

[jackie_7709]

I have no idea what version it is, this is my first time using a CS product online. 

I wasn't able to download Photoshop to my computer, and I gave up trying to work in Canva, so this was my last resort.

How would an older operating system affect an online program?

Thanks!

[CMass]

Hey @jackie_7709, 

I've moved your post from 'bugs' to 'discussions' until we receive more information. To better understand what is going on, could you please share your system information? You can find it by going to Help > System Info, then copying and pasting it into a text file to attach to your response. This will enable us to investigate it further. 

^CM

[jackie_7709]

Is this what you need?
OS version: 12.7.6 (21H1320)
iMac (21.5-inch, Late 2015) 
2.8 GHz Quad-Core Intel Core i5
16 GB 1867 MHz DDR3

Hardware Overview:
Model Name: iMac
Model Identifier: iMac16,2
Processor Name: Quad-Core Intel Core i5
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 16 GB
System Firmware Version: 489.0.0.0.0
OS Loader Version: 540.120.3~37
SMC Version (system): 2.32f21

Hardware UUID: E0911B29-04AA-5761-84B1-CF37E45429CC
Provisioning UDID: E0911B29-04AA-5761-84B1-CF37E45429CC

[jackie_7709]

I understand clearing the cache and restarting might help, but I'm scared to close the window in case it can be saved lol

[jackie_7709]

If it's of any relevance, this is what Console is telling me recently: 

Oct 3 21:07:29 Jackies-iMac syslogd[123]: ASL Sender Statistics
Oct 3 21:14:23 Jackies-iMac AMPDeviceDiscoveryAgent[449]: Entered:_AMMuxedDeviceDisconnected, mux-device:403
Oct 3 21:14:23 Jackies-iMac AMPDeviceDiscoveryAgent[449]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:403
Oct 3 21:14:23 Jackies-iMac AMPDeviceDiscoveryAgent[449]: tid:c82f - Mux ID not found in mapping dictionary
Oct 3 21:14:23 Jackies-iMac AMPDeviceDiscoveryAgent[449]: tid:c82f - Can't handle disconnect with invalid ecid
Oct 3 21:14:46 Jackies-iMac AMPDeviceDiscoveryAgent[449]: Entered:_AMMuxedDeviceDisconnected, mux-device:404
Oct 3 21:14:46 Jackies-iMac AMPDeviceDiscoveryAgent[449]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:404
Oct 3 21:14:46 Jackies-iMac AMPDeviceDiscoveryAgent[449]: tid:c83b - Mux ID not found in mapping dictionary
Oct 3 21:14:46 Jackies-iMac AMPDeviceDiscoveryAgent[449]: tid:c83b - Can't handle disconnect with invalid ecid

[Jeff Arola]

What file format did you select to Download/Quick export as?

With macOS Monterey 12.7.6 you should able to install Photoshop 2024 (ps version 25.4.12), which is only available if you first install the Adobe Creative Cloud Desktop Application from here:

https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-cre...

We have Photoshop 2024 (ps version 25.4.12) running here on macOS Monterey 12.7.6 with a 2013 Mac Pro

[jackie_7709]

Thank you! I did have the Creative Cloud app running, I think I was getting an 'Update Required' message when it stopped. I've trashed the version I had and am downloading the newest ACC, maybe it'll work. Won't help with this project stuck in the web version though. 😞

[jackie_7709]

I'd successfully downloaded tiffs and png files before this one. I tried both of those, then tried downsizing the image thinking it was just too big, and that's how we got to it just spinning with a "Saving document" popup