Dynamic link Media Server not available

Question

Whole reason I started paying a monthly fee to Adobe is to be able to edit video in Photoshop CC 2018. However every time I try to open a .mov file (2 minutes long) I get the error message "could not completed your request because dynamic link media server is not available".

I've searched and tried multiple reported fixes for this :

disable firewall

disable avast security

restart with each of these actions of course

I cannot manually switch graphics cards on this machine..that happens automatically

Apple Macbook Pro

2.6 gig intel core i7

16 gb ram

Radeon Pro 4096 MB

and Intel HD graphics 530 1535 MB

All software is up to date..

Can someone please offer something that will allow me to actually use PS CC 2018 for video editing pls ?

mpphoto1 · Accepted Answer

Thanks Adobe for nothing !! They take my money monthly..but offer no support whatsoever...Cannot wait until there are other pro choices on the market...will jump ship on adobe so fast it's not funny....Here's the answer to this problem....with an addition for 10.13.6 below so make sure to read carefully.Go to the macOS FinderHold down the [option] key and select Go> Library...Navigate to /Library/Preferences/Adobe/amecommand/10.0.0/Locate the file called “Trace Database.txt”If that file is present, and it is empty, delete itThen go to /Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/Locate the file called “Trace Database.txt”If that file is present, and it is empty, delete it.Restart PhotoshopNote: If your videos stop rendering, you may need to go through these steps again.For 10.13.6 High Sierra The library/adobe/amecommand/10.0.0 folder does not exist...so I simply followed step 5 on...and can now import video into PS CC 2018. yay !

jeffreyb76617152431345 · Answer

So the fix does work, to an extent. I, as the admin user, can fix the issue with the above method. However, even fixing the issue in the user account does not work using admin privileges. Fixing the issue using the admin user also does not fix the issue for regular user log in. I must be logged in as the admin and continue to use the account.

I have yet to see any real reason why this even happens. The way the error is listed, it sounds like it should be an issue with linking files in some way. That being said, when I attempted my "work around" of saving video files as PSD files, when they were opened they had the red exclamation in the Layers palette signifying a missing file. However, you cannot "relink" the video file and it does not ask you to fix the issue when opening it.

I'd really like to know what the issue is even if I have to continue doing this lame fix method, I'd at least like to know what is causing it.

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