Early cancelletion fee

New Here ,
May 17, 2022 May 17, 2022

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Hi everyone. I have spent $815.10 on Photoshop app over the last couple of years and now as I go to cancel my plan, I am told I need to pay $156 early cancellation fee?! Has anyone experienced this?

 

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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@Katie244967195qp6 

 

If you have an annual plan, paid monthly, and are cancelling before the year is up then there is a fee for early termination.

 

It's not based on how much you've spent in the past. Details here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Jane

 

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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There are two kinds of plans that are billed monthly.

 

One is an annual plan, billed monthly. Because the annual plan is a commitment for an entire year, cancelling before the year is up incurs a cancellation fee because the annual commitment is being broken. This might be the plan you have, but check the terms you agreed to.

 

The other kind of plan is a month-to-month commitment. This can be cancelled any month with no fee if the current month is paid for, but it costs more per month.

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