Skip to main content
Participant
April 20, 2018
Question

El lienzo se distorsiona en PHOTOSHOP CC

  • April 20, 2018
  • 3 replies
  • 1701 views

Tuve problemas al usar Photoshop, al tener configurado el lienzo y cuando  le hago zoom o lo desplazo se me distorsiona, ademas al abrir una imagen tambien se me distorsiona.

Yo tengo mis controladores de video ya actualizados, tengo mi laptop de 8gb de RAM, 1TB disco duro, procesador AMD A8 ELITE QUAD CORE, tarjeta grafica AMD HD8670 de 2GB y mi sistema operativo es WINDOWS 10 SINGLE LANGUAGE VERSIÓN 1709 64 BITS.

Cambien de versión a la CC 2014, 2015 Y 2018 y este problema de distorción de imagen y lienzo siguen igual.

Tambien fui a preferencias-rendimiento y en ajustes avanzados en modo dibujo le cambié AVANZADO por BASICO y ya teniendo esto configurado no mejora nada y también actualicé mis controladores de AMD y nada mejora.

No pude dibujar ni editar imagenes estos días por dicho problema pido que me solucionen este problema, ayudenme ya con esto, asesorenme si toca cambiar de versión de PHOTOSHOP por una mas antigua como las CS6 o CS5, o s

Gracias.

HAROLD RODRIGUEZ

Mod Edit: Please don't post your personal email on the forum

    This topic has been closed for replies.

    3 replies

    Trevor.Dennis
    Community Expert
    Community Expert
    April 21, 2018

    https://forums.adobe.com/people/harold+stevenr80028557  wrote

    I had problems when using Photoshop, to have to set the canvas and when do you zoom or move it it distorts, also when opening an image also becomes me distorted.

    I have my already updated video drivers, I have my 8 gb of RAM, 1 TB HDD, laptop processor A8 ELITE QUAD CORE AMD, graphics card AMD HD8670 of 2 GB and my operating system is WINDOWS 10 SINGLE LANGUAGE VERSION 1709 64-bit.

    Change version to the 2014, 2015, and 2018 CC and this problem of distortion of image and canvas are equal.

    Also went to preferencias-rendimiento and in advanced mode settings changed you advanced by basic drawing and as with this set did not improve anything and I also updated my drivers from AMD and nothing improves.

    I could not draw or edit images these days by saying problem I ask that they solve me this problem, help me already with this, asesorenme if you touch change version of PHOTOSHOP for a more ancient as the CS6 or CS5, or s

    Thank you.

    When you updated the video driver, where did you get it from?  You MUST go to the video card maker's site, which sounds like AMD from your post.

    As this is a laptop, it might use two GPUs.  A high powered one for heavy use, and an on-board GPU when the laptop is lightly loaded, in order to save battery power.  Look in Photoshop > Preferences > Performance to see which GPU Photoshop is detecting.

    Make sure Cache levels are set to a value greater than 1 in the same location.

    Check the GPU preferences to see if there is an option to use only the higher power GPU (if you do have more than one).

    April 21, 2018

    Hi

    Have you tried resetting Photoshop preferences

    Also take a look here

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    JJMack
    Community Expert
    Community Expert
    April 20, 2018

    What you show look like a display adaptor or display device driver problem.  Check the your system is up to date and your hardware is working correctly.

    JJMack