Entire system is freezing when I use custom brushes

Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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new update - but everytime i use custom brushes it freezes my computer. 

Any resolution? 

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correct answers 1 Correct answer

Community Beginner , Nov 24, 2021 Nov 24, 2021
I may have found a solution on the problem: I simply disabled the in-game overlay on GeForce experience, and so far it works! Will update more on this, coz i remember that's the only thing i added when i tried to screen record some of my work and had the overlay defaulted to on and then it started causing issues.

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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- installed version 22 and it still crashes
- deleted all the custom brushes then reinstalled it still crashes 

- turned off using graphics processor, it works for a little bit but pen tool is hard to navigate coz it doesn't flow smoothly 

then after awhile using any brush, while resizing...it crashes 

 

 

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Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

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You use the term crash and freeze. Sounds like you're seeing a freeze and you need to force quit. Is that correct? Or are you seeing the app crash out completely back to the OS desktop and seeing the crash reporter dialog?

 

Two things I would like you to try:

  1. If you restore your preferences using this manual method does it work correctly https://helpx.adobe.com/photoshop/using/preferences.html#Manually If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
  2. Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Thanks for responding - it freezes my computer so i have to force shutdown. Ill let you know if it still occurs with your resolution

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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The manual method works so far! Thank you so much 

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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spoke too soon! it froze my computer again - and that's only with the general brushes 

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Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

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The whole computer is freezing? Not just Photoshop?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Yes, so i have to force shutdown everytime

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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I may have found a solution on the problem:

 

I simply disabled the in-game overlay on GeForce experience, and so far it works! Will update more on this, coz i remember that's the only thing i added when i tried to screen record some of my work and had the overlay defaulted to on and then it started causing issues.

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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That sounds like a good hint. I full system restart is usually caused at a low level (hardware/driver).


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 25, 2021 Nov 25, 2021

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The new update 23.02 does not work either. I cannot select an object. I have also deactivated the game overlay. 

 

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
0 address: 0x00007FF6D15ADC92 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6CF98F314 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF6CF98E869 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6CED81834 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6CED814D1 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6CED816F1 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6CED814F1 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF6CED8DBBD base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF6CF9D5805 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6CF9D82C8 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF6CF9D7CFB base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF6CF9AE979 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6CD3742D9 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6CD374376 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6CD367C28 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6CD37E831 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6CD6286A2 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6CD36A322 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6CD5CA8F2 base: 0x00007FF6CCE50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFBDEC17034 base: 0x00007FFBDEC00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFBE0A42651 base: 0x00007FFBE09F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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