Epson Printer P900 ICC Profiles Disappear after macOS updates

[Jackve6a]

This has gone on for many years now, first with my Epson 3880 and now with my Epson P900.

Everytime there is a macOS update or revision, I lose all the Epson ICC profiles when I go to print.  All the other profiles I use (ie. Moab, Ilford, Hahnemühle) remain, but the Epson paper profiles are gone.  They are still somewhere in the operating files, but the access has been lost.

My recovery is the same as it has been for the past years.  I follow the Epson Guide for removing the Epson printers from my computer, then reinstalling the P900 drivers from scratch.  This is not a little task as I lose ALL the Epson printer drivers and have to reinstall them.  I have 2 Epson printers.

I keep hoping one of these updates, either from Adobe or from Apple will fix this problem.  Three years ago I spent over a month's duration working with Apple to try and discover the problem.  Apple concluded it was not an Apple problem, but I was never convinced.

I have attached a screen shot of what the ICC profile selection page looks like when printing from Photoshop.  There should be a whole list of the Epson Papers above the line, but there not shown.

I am so disappointed that I have to continue to use my brute force approach to fixing this problem every time I do an update.  However, it seems to be less time that it takes to go around in circles with Apple or Adobe only to get no solution.

If I ever get a complete solution, I'll post it here.

By the way, the Epson P900 printer is terrific.  I've added the roll printer attachment and that works well.

[jane-e]

This has gone on for many years now, first with my Epson 3880 and now with my Epson P900. Everytime there is a macOS update or revision, I lose all the Epson ICC profiles when I go to print.  

By @Jackve6a

To confirm: you are saying this is happening with updates to macOS and not with updates to Photoshop. Is that correct? You might ask on the Apple forums or call Apple if you have AppleCare.

Jane

[Jackve6a]

Thanks for the thought, but I’ve tried this and never got a resolution. There’s never a first line person who understands what is going on and the senior advisors I’ve worked with finally get to a point where they conclude that it is not an Apple problem. This has happened twice over the past few years. Prior to the versions of macOS Big Sur 11 that came out just after Monterey was released in October 2021, this was never a problem. When if first showed up I was using a late 2015 iMac and an Epson 3880 printer, the combination that I had for 4 years prior. In 2022 I bought the new Mac Studio then a new Epson P900—the problem remained.

I will have another try at getting Apple to help.

Jack

[TheDigitalDog]

Just reinstall the driver by Epson (NEVER) Apple, which will reinstall the Epson profiles. 

[Jackve6a]

Yes, I think I mentioned that this is what I do every time Apple releases a new macOS update. I just don’t think I should have to do this if there was proper coordination between Apple, Adobe, and Epson.

Jack

[TheDigitalDog]

Yes, I think I mentioned that this is what I do every time Apple releases a new macOS update. I just don’t think I should have to do this if there was proper coordination between Apple, Adobe, and Epson.Jack
By @Jackve6a

I've NEVER had the profiles disappear on me from a multitude of Epson printers (and Mac OSs, versions of Photoshop etc). 

You can also thank Epson for storing the profiles in a really odd location (deep inside a package).