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Question

Epson Printer P900 ICC Profiles Disappear after macOS updates

Forum|Forum|2 years ago
April 9, 2023
9 replies
10705 views

This has gone on for many years now, first with my Epson 3880 and now with my Epson P900.

Everytime there is a macOS update or revision, I lose all the Epson ICC profiles when I go to print. All the other profiles I use (ie. Moab, Ilford, Hahnemühle) remain, but the Epson paper profiles are gone. They are still somewhere in the operating files, but the access has been lost.

My recovery is the same as it has been for the past years. I follow the Epson Guide for removing the Epson printers from my computer, then reinstalling the P900 drivers from scratch. This is not a little task as I lose ALL the Epson printer drivers and have to reinstall them. I have 2 Epson printers.

I keep hoping one of these updates, either from Adobe or from Apple will fix this problem. Three years ago I spent over a month's duration working with Apple to try and discover the problem. Apple concluded it was not an Apple problem, but I was never convinced.

I have attached a screen shot of what the ICC profile selection page looks like when printing from Photoshop. There should be a whole list of the Epson Papers above the line, but there not shown.

I am so disappointed that I have to continue to use my brute force approach to fixing this problem every time I do an update. However, it seems to be less time that it takes to go around in circles with Apple or Adobe only to get no solution.

If I ever get a complete solution, I'll post it here.

By the way, the Epson P900 printer is terrific. I've added the roll printer attachment and that works well.

macOS

A

arianne_7775

Participant

This was really, really helpfl. Thank you for posting. I thought I was going crazy when I went to print today and all my Velvet Fine Art paper profiles were gone! I'll try your workaround (what a pain in the butt!). But seriously, thank you.

R

Ramblingsheep

Participant

When you set up the SC P900 Epson installs several apps under Epson Software. One of these is Epson Media Installer.

Open this slect your printer in the dropdown. Choose Media Download and then the profiles you wish to install. They will then be downloaded to Mac HD/Library/Printers/Epson/InkjetPrinter2/ICCProfiles/EP2010HK1.profile. You need to right click and then click Show Package Contents. Click on Contents then Resources to reveal the Profiles. You can COPY the profiles and store them in a safe place for future use. They can also be stored in Mac HD/Library/ColorSync/Profiles.

MrsLaw

Participant

Hello, I called Epson and got a solution! This is for Mac- Sequoia 15.1

I am printing from Adobe Photoshop. Every once in awhile, I lose the printer profile that gives me a long list of Epson paper choices.

1- Go to System settings. Remove printer (in my case, the Epson SV P-700)

2- add printer. It is important to choose a USB connection, in order to get all your papers listed.

3-THEN.... and here is what I missed before, after you choose the name of your printer with USB, go down in this box and choose

Name

Location

Use

In the Use box you will have many choices. Choose the printer that you have just named.

4-If you haven't closed photoshop, close it.

5-Restart your Mac.

6-When you open your mac and photoshop again and print, choose Photoshop manages colors,

and viola! you have paper choices (I hope this works for you.)

Epson help center was very good, once I reached the correct number in the US, 562-276-7272

2 images attached

MrsLaw

Participant

there is a typo above, My printer is Epson SC (surecolor) P700/900

C

chin_2879

Participant

Thank fully i am not facing any issue

R

Rachel33369309aawm

Participant

In addition to this (am just having to refind my Eposn profilesafter another Apple upgrade) I had extreme difficulties with Apple after purchasing new iMac and trying to get my Epson P600 to connect with it non wi fi.

I prefer to print using cables as where I work the wi fi is intermiitent and I lose connection midprint frequently thus wasting paper and ink.

Apple refused to say it was their issue and blamed Epson for not updateing their software for the ne iMac. Epson did their best but coldnt offer a resolution. I print viaEthernet but I still get disconnected from time to time. I agree that Apple Epson and Adobe need to communicate better. Please.

R

Ramblingsheep

Participant

The Epson profiles are installed rather deeply in the system. Go to

Macintosh HD/Library/Printers/EPSON/InkjetPrinter2/ICCProfiles/EP2010HK1.profiles. Right click on EP2010HK1.profiles and select Show Package Contents. The profiles can then be seen in Contents/Resources. COPY these files somewhere safe do not move them.

When you next update the OS and loose your profiles COPY the versions you have safely stored to

Macintosh HD/Library//ColorSync/Profiles. his is where you would add any 3rd party profiles downloaded from other manufacturers.

There should be no need to remove and install the drivers anymore unless of course there is a driver update.

Peter

marcl63103095

Participant

This works - thank you so much Ramblingsheep !!

I was on my 3rd straight day of troublshooting for this before i came across a soulution that actually works. Epson really doesn't make it easy! For the record, this is for a new ET 8550 that replaced a P 700 that got caught in a loop and drained all my ink cartridges. 😕😕
If anyone knows why my Epson Print Layout doesn't workon a Mac and keeps asking me to install printer driver and restart, please let me know. I tried 7-8 times before giving up on that one.

1

10greenmen

Participating Frequently

Yes, this is a real pain

MrsLaw

Participant

Hello Jack, I am a new user with the Epson SC P900 and am unable to get back my ICC profile selection, even after deleting the printer, adding it back, making sure it isn't a bonjour connection and even tried to load softare called Epson Print Layout, within Photoshop. Nothing works so that I can print with "Photoshop manages colors", that will include my familiar long list of Epson papers... help! My Epson 3880, I just wore it out, but I sure do miss it.

F

Findmeintheforest

Participant

I'm another person that had problems with ICC profiles disappearing about a month ago after an update. @Jackve6a suggested reinstalling the Ventura drivers from Epson's site. Unfortunately, that didn't work for me. I had to go back even further. I can't recall which version finally ended up 'fixing' it. (I use the word fixing lightly because the screen still appears differently and is more challenging to navigate but shows all papers and allows me to print properly.) So, if Ventura doesn't solve it, try working your way back: uninstalling the current driver and then installing previous versions and hopefully one will eventually do the trick. You may need to delete and re-add the printer again after each driver install. It's such a huge time-consuming pain and Epson customer service was zero help (worth a shot of course, but they literally suggested I try the things I already told them I'd tried). Good luck - the P900 does print beautifully!

TheDigitalDog

Inspiring

Just reinstall the driver by Epson (NEVER) Apple, which will reinstall the Epson profiles.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

J

Jackve6aAuthor

Known Participant

Yes, I think I mentioned that this is what I do every time Apple releases a new macOS update. I just don’t think I should have to do this if there was proper coordination between Apple, Adobe, and Epson.

Jack

Wee Jacky.

TheDigitalDog

Inspiring

Yes, I think I mentioned that this is what I do every time Apple releases a new macOS update. I just don’t think I should have to do this if there was proper coordination between Apple, Adobe, and Epson.Jack
By @Jackve6a

I've NEVER had the profiles disappear on me from a multitude of Epson printers (and Mac OSs, versions of Photoshop etc).

You can also thank Epson for storing the profiles in a really odd location (deep inside a package).

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

jane-e

Community Expert

This has gone on for many years now, first with my Epson 3880 and now with my Epson P900. Everytime there is a macOS update or revision, I lose all the Epson ICC profiles when I go to print.
By @Jackve6a

To confirm: you are saying this is happening with updates to macOS and not with updates to Photoshop. Is that correct? You might ask on the Apple forums or call Apple if you have AppleCare.

Jane

J

Jackve6aAuthor

Known Participant

Thanks for the thought, but I’ve tried this and never got a resolution. There’s never a first line person who understands what is going on and the senior advisors I’ve worked with finally get to a point where they conclude that it is not an Apple problem. This has happened twice over the past few years. Prior to the versions of macOS Big Sur 11 that came out just after Monterey was released in October 2021, this was never a problem. When if first showed up I was using a late 2015 iMac and an Epson 3880 printer, the combination that I had for 4 years prior. In 2022 I bought the new Mac Studio then a new Epson P900—the problem remained.

I will have another try at getting Apple to help.

Jack

Wee Jacky.

S

stephene54706093

Participant

Hi Jacky!

dealing wi same issue (ARRRGHHHH). Did Apple shed any light?

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