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Pixel Jockey
Pixel Jockey
Participant
September 15, 2019
Question

Epson XP960 printer crashing photoshop

  • September 15, 2019
  • 2 replies
  • 788 views

Hi everyone,

Iv'e recently found that after I updated my photoshop through my creative cloud account app

It crashes every time I goto print..

I have an Epson XP-960 printer on our home network and it has worked reliably for all devices that use it including photoshop on my PC until now.

Can anyone please help me resolve this issue or point me in the right direction?

 

This topic has been closed for replies.

2 replies

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
September 15, 2019

Hi

you can quite easily reset the preferences, it often helps in situations like this: https://helpx.adobe.com/uk/photoshop/using/preferences.html

 

I hope this works for you

 

neil barstow, colourmanagement

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    September 15, 2019

    I would do the following in this order and testing each time.

    1. Hold down the spacebar whilst clicking File>Print. That resets the Photoshop print dialogue

    2. Reset Photoshop's preferences. The preference files contain more than just the user set preferences and are saved each time Photoshop closes. If they become corrupt problems can occur.

    3. Uninstall and reinstall the printer driver

    Dave

      Pixel Jockey
      Pixel JockeyAuthor
      Participant
      September 15, 2019

      Thank you..

      The space bar trick worked perfectly

      Hopefully thats fixed it.

      Thanks again for your prompt reply and fix 🙂

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      September 15, 2019
      You're welcome 🙂
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