Err0r 205

[Kevin17495616ie5w]

Hi there, 

Every time I start up Photoshop on my Mac, the error code 205 keeps popping up and prevents me from working. Tried to log off and re-enter creative cloud but the error message is still there, please offer advice on how to resolve this, please.

  Kind regards,

Chin

[Kevin Stohlmeyer]

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

Error 205 indicates an install error. If logging out and back in did not resolve, you'll need to uninstall and reinstall.

[Kevin17495616ie5w]

Hi there,

Thanks for getting back. I have tried uninstalling and reinstalling, but it
hasn't resolved the issue as the error message kept popping up. Is there
any other way to fix the bug?

Kind regards,
Chin

[Kevin Stohlmeyer]

Hi @Kevin17495616ie5w where are you located?

[Derek Cross]

Hi Chin

How much RAM and spare hard disk capacity do you have on your system?

[Kevin17495616ie5w]

32 G ram and 700GB space left, should be aplenty right?

[Kevin17495616ie5w]

I am located in the UK.

[Derek Cross]

Presumably you've tried resetting the Photoshop preferences back to the factory defaults?

[CoryShubert]

Hi @Kevin17495616ie5w sorry to hear this.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[Kevin17495616ie5w]

Hi Cory,

The problem is that photoshop does not allow me to boot up, it stops at the error message and i cannot proceed any further to collect any information.

[CoryShubert]

Thank you for the update @Kevin17495616ie5w 

If your apps were working & have recently started encountering this error, please try these steps and let me know if they help.

• In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
  Doublecheck the Task Manager (Windows) & Activity Monitor (macOS) to ensure no processes related to Adobe or Creative Cloud are running & end the process if found active.
• Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
• macOS - In Finder > press & hold OPT key > go to the top menu GO > Select Library > go to Logs > Delete any files or folders with 'NGL' in their names.
• Restart the computer
• Sign in to Creative Cloud again.
• Download Ps again through CCD and see if you are able to launch.

Thank you,

Corty

[kevin15A7]

HI there, 

The error code has yet to be resolved and the I have followed your procedure by deleting the NGL files and folders. Now the creative cloud keep signing out my account adn I have no access to Creative cloud either. Please help, this is getting worse by the minute.

Kind regards,

Chin

[Kevin Stohlmeyer]

Hi @Kevin17495616ie5w if you can, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.