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Correct answer Mohit Goyal

Hi yotozangue,

We're really sorry for the trouble. Could you please let us know the exact version of Photoshop you are using now? Also, on what do you receive this error code?

Please try resetting the Photoshop preferences back to defaults and check if that helps to fix this issue. To know more about resetting Photoshop preferences, please refer: Preferences in Photoshop

Let us know if that helps.

Regards,

Mohit

1 reply

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
September 27, 2018

Hi yotozangue,

We're really sorry for the trouble. Could you please let us know the exact version of Photoshop you are using now? Also, on what do you receive this error code?

Please try resetting the Photoshop preferences back to defaults and check if that helps to fix this issue. To know more about resetting Photoshop preferences, please refer: Preferences in Photoshop

Let us know if that helps.

Regards,

Mohit