Erro de conexão na Creative cloud e IA do Photoshop.

[Estudio Mello]

O problema do photoshop começou recentemente, e eu não consigo utilizar a IA do photoshop pois afirma que não tenho conexão com a internet, assim como mostra a imagem abaixo, no Illustrator aparece algo como "Estamos com uma alta demanda" então não sei se é algo relacionado.

OBS: Eu utilizava a IA do Photoshop até recentemente (algumas semanas atrás, não muitas.) o erro também aparece na versão Beta, e eu tenho créditos generativos disponiveis.

Ao entrar no meu perfil da Adobe recebo este erro abaixo:

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

[Kevin_Alves1834]

the same thing happened with mine how do I solve it

[Aleke]

Hi @Kevin_Alves1834!

Can you provide more details about the issue? What version of Photoshop and Operating System are you using?

Also, please check your firewall or antivirus settings to make sure Adobe, Firefly, and Photoshop are allowed.

Thanks a lot!

Alek

[Kevin_Alves1834]

My operating system is Windows 11, the Photshop version is 2025, how do I see the firewall?

[Sameer K]

Hey, @Kevin_Alves1834.

If you're still seeing the errors, you can check the documentation here to see if your device Hosts file is set up correctly: https://adobe.ly/3Pe8EKs

There are a few steps to configuring the OS Firewall, too. If you don't have an IT Team managing your machine or the Internet network, you can reach out to Microsoft Support and if you have any 3rd party Antivirus, you can seek help from the respective support teams. 

Thanks! 
Sameer K