Erro de conexão na Creative cloud e IA do Photoshop.

Forum|Forum|1 year ago
August 19, 2024
2 replies
477 views

O problema do photoshop começou recentemente, e eu não consigo utilizar a IA do photoshop pois afirma que não tenho conexão com a internet, assim como mostra a imagem abaixo, no Illustrator aparece algo como "Estamos com uma alta demanda" então não sei se é algo relacionado.

OBS: Eu utilizava a IA do Photoshop até recentemente (algumas semanas atrás, não muitas.) o erro também aparece na versão Beta, e eu tenho créditos generativos disponiveis.

Ao entrar no meu perfil da Adobe recebo este erro abaixo:

File sync

This topic has been closed for replies.

K

Kevin_Alves1834

Participant

the same thing happened with mine how do I solve it

A

Aleke

Community Manager

Hi @Kevin_Alves1834!

Can you provide more details about the issue? What version of Photoshop and Operating System are you using?

Also, please check your firewall or antivirus settings to make sure Adobe, Firefly, and Photoshop are allowed.

Thanks a lot!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

K

Kevin_Alves1834

Participant

My operating system is Windows 11, the Photshop version is 2025, how do I see the firewall?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc services">

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