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stefania_5452
Participant
July 29, 2025

P: (Win)Photoshop v26.9 Launch Error: An unrecoverable error has occurred. Photoshop will now exit.

  • July 29, 2025
  • 25 replies
  • 6751 views

alguien me puede colaborar con este error al abrir photoshopp

    25 replies

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    Eneko37392667ncu1
    Participant
    August 12, 2025

    Cada vez que intento editar en adobe photoshop 2025, me sale una notificacion de que no se ha podido ejecutar por un problema interno y se crashea 

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    August 12, 2025

    @Eneko37392667ncu1 it sounds like it's a corrupted preferences. Have you tried a simple restart of the application, it often clears up temporary glitches. I am assuming this worked fine just recently. Since the problem started suddenly, it's a strong possibility that you may have corrupted preferences are a very common cause of unexpected behavior inPhotoshop. You can try a quick reset by holding down Command Option Shift (Mac) as you launch Photoshop. You will be asked if you want to reset your preferences.  If the quick method doesn't work, you can manually delete the preferences file. You will need to close Photoshop first. The location of the file depends on your operating system, so you may need to search online for the specific path for your OS. 

    m
    A
    Archivos293090139pc3
    Participant
    August 11, 2025

    Buenos dias, yo tengo exactamente el mimso problema, pero solo al actualizar a la version 26.9... Solo abre la primera vez y luego al cerrarlo aparece el siguiente mensaje: No se puede escribir el archivo de valores de docuemnto nuevo. y solo la opcion ok, despues de eso se cierra, y cuando vulevo a intentar abrir no carga el inicio y se cierra...

     

    Mi solucion por el momento fue regresarme a la version anterior 26.8.1 y solo asi me deja trabajar sin ningun problema, limitado a las funciones de actualizacion de la version 26.9, de ahi todo corre normal.

    H
    hannahg90645983
    Participant
    August 9, 2025

    Great, now it happended to me as well 😞 I closed it due to funny things Photoshop suddenly kept doing and now I cannot do anything with it. Just faaab. 

    S
    stefanie_6893
    Participant
    August 9, 2025

    Since the update to version 26.9 I do have the very same problem. I was advised by Adobe support to  change the installation language for Photoshop to English. Well, that is what I did. However, it did not change anything. I know do get the error message in English and not in German any longer.

    I expect that there will be a fix soon and I am not keen on paying for a software I cannot use. 

     

    Or is there any other idea, what there is to do to make it work again?

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 8, 2025

    @joergs18224797  Please check the Windows event logs if there are entries about the Photoshop crashes.

     

    How to get started with Event Viewer on Windows 11 | Windows Central

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 8, 2025

    @joergs18224797 I'm also on a German version (Windows) and I don't have such problems. So I think it isn't a general bug, it's device specific.

    Check if your system is up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

     

    Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    J
    joergs18224797
    Participant
    August 8, 2025
    Hi Axel,

    thank you for your answer. Yes, the system is up-to-date, and everything
    worked just fine right until the Photoshop Update to 26.9.

    Also, as previous posters, I cannot provide the system information, as
    Photoshop is simply not starting, so I have no access to menus within the
    software. I am sure, however, that Adobe would not force a software update
    on me, if it is incompatible with an existing system. 🙂

    I guess it would already be helping, if the customer-facing error messages
    would be descriptive...

    I do hope that a Photoshop update fixes this issue very soon, as I actually
    need this software.

    Best regards,
    Jörg Stimm
    J
    joergs18224797
    Participant
    August 7, 2025

    I do have the same issue, but on a German system. Neither changing preferences nor switching languages did help. The issue occured with update to 26.9, with Photoshop working fine in all the years before it.

      S
      stefanie_6893
      Participant
      August 7, 2025

      I do have the exact same problem. Last week everything worked out fine and I was able to use Photshop. Since this week it does not open with the exact same error message mentioned above. I deinstalled and reinstalled Photoshop twice, but still the same problem. The newest version is installed. Any ideas?

      F
      Facunit
      Participant
      August 8, 2025
      tenes q instalar una o dos versiones anteriores, el problema es la version
      nueva con windows 10

      --
      Facundo Trucco.-
      F
      Facunit
      Participant
      August 6, 2025

      me paso lo mismo, tenia mas estabilidad el sofware cuando lo tenia usando el hombre con el parche en el ojo, no se porque pago 34 dolares 

      D
      default454294248999aa
      Participant
      August 5, 2025
      Um prodlema inrecuperável ocorreu. O photoshop sera encerrado
        CMass
        Community Manager
        CMassCommunity Manager
        Community Manager
        August 5, 2025

        Hey @default454294248999aa,

        Thank you for reaching out! I’ve moved your post to Discussions for now, until we have more information about the crash.

        When you have a moment, please share the following:

        • Have you submitted a crash report? If so, here’s how to check or submit one: How to submit a crash report

        • Any screenshots or error messages you saw when Photoshop crashed, along with a description of what you were doing at the time.

        • Your system information. You can find this by going to Help > System Info in Photoshop, then copy and paste the details into a text file and attach it to your reply.

        This info will help us take a closer look and figure out what might be going on.

        ^CM

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