• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Error 2: photoshop is undefined - Persistent error on M1pro Mac

Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Error 2: photoshop is undefined.

Line:1

->

 

I keep getting this error when going to & from Photoshop (24.1)& Lightroom (12.1)

Any Ideas?

Also more often than not Photoshop dosent open the image I've sent from Lightroom via "Edit in Photoshop 2023" it just boots it up and it sits there on the 'Home' screen (it works if I send it as a smart object however)

 

TOPICS
Cross-app workflows , macOS

Views

2.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Reset your preferences. Hold Command+Option+Shift then select the icon to open Photoshop.

It should ask to confirm you want to delete your preferences.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Hi, Kevin I've tried your suggestion on both photoshop & Lightroom - still cant get photoshop to open the image sent from photoshop and I need it to do that first before I can close the file in photoshop to get this error I keep getting 80% of the time. I'll keep tryimg to get it to that state.

Thanks for taking the time to respond.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

"still cant get photoshop to open the image sent from photoshop"- Sorry shoud say "still cant get photoshop to open the image sent from Lightroom"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Actually managed 'via open as smart object'  - It starts saving out of photoshop then at 99% this error returns. Grrrrr

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Screenshot 2023-01-10 at 15.35.24.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

If the reset didn't work you need to uninstall, run the cleaner and do a fresh install. The Error 2 notes a corruption in the software, normally a reset can fix minor items, but for bigger issues (like you are experiencing) a reinstall is needed.

Do you happen to have any third party plugins installed?

1. Go to Creative Cloud desktop/Apps and select the ellipses (...) next to Photoshop and choose uninstall.
Remove preferences when asked (checkbox).

2. Download the Adobe CC Cleaner Tool and run to remove PS resources.

3. Download and reinstall Creative Cloud and then Photoshop.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Thanks I'll try this. 
I installed a beta version of photoshop a few weeks ago - I may not have uninstalled that correctly (I did it from the 'uninstall app' within the beta folder. A wipe & fresh install of it may help. Thanks. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

@NB, colourmanagement net already been suggested and tried by the OP.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

LATEST

Ah, yes, but following all the needed steps? that why I provided them all

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Do you have multiple versions of photoshop installed?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

It's a brand new mac but I did install the beta version to try out the new rule, neural filters but I uninstalled it because none of them worked. I wonder if there are bits of that left about. I think I'll do a wipe & reinstall as suggested above. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Here are many ideas but I did not see any correct answers.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/how-to-resolve-quot-error-2-photoshop...

Lee- Graphic Designer, Print Specialist, Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

Thanks, I'll have a nose. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2023 Jan 11, 2023

Copy link to clipboard

Copied

Is this resolved? I'd love to see a crash log to help pin down what causes this.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines