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Error 2: photoshop is undefined - Persistent error on M1pro Mac

Explorer ,
Jan 10, 2023 Jan 10, 2023

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Error 2: photoshop is undefined.

Line:1

->

 

I keep getting this error when going to & from Photoshop (24.1)& Lightroom (12.1)

Any Ideas?

Also more often than not Photoshop dosent open the image I've sent from Lightroom via "Edit in Photoshop 2023" it just boots it up and it sits there on the 'Home' screen (it works if I send it as a smart object however)


UPDATE; finding something similar happening now since v25 of photoshop update. Says it wants to open it in the Beta - even though I've already uninstalled it. - boots v25 after complaining 🤷🏼

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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Reset your preferences. Hold Command+Option+Shift then select the icon to open Photoshop.

It should ask to confirm you want to delete your preferences.

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Hi, Kevin I've tried your suggestion on both photoshop & Lightroom - still cant get photoshop to open the image sent from photoshop and I need it to do that first before I can close the file in photoshop to get this error I keep getting 80% of the time. I'll keep tryimg to get it to that state.

Thanks for taking the time to respond.

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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"still cant get photoshop to open the image sent from photoshop"- Sorry shoud say "still cant get photoshop to open the image sent from Lightroom"

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Actually managed 'via open as smart object'  - It starts saving out of photoshop then at 99% this error returns. Grrrrr

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Screenshot 2023-01-10 at 15.35.24.png

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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If the reset didn't work you need to uninstall, run the cleaner and do a fresh install. The Error 2 notes a corruption in the software, normally a reset can fix minor items, but for bigger issues (like you are experiencing) a reinstall is needed.

Do you happen to have any third party plugins installed?

1. Go to Creative Cloud desktop/Apps and select the ellipses (...) next to Photoshop and choose uninstall.
Remove preferences when asked (checkbox).

2. Download the Adobe CC Cleaner Tool and run to remove PS resources.

3. Download and reinstall Creative Cloud and then Photoshop.

 

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Thanks I'll try this. 
I installed a beta version of photoshop a few weeks ago - I may not have uninstalled that correctly (I did it from the 'uninstall app' within the beta folder. A wipe & fresh install of it may help. Thanks. 

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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@NB, colourmanagement net already been suggested and tried by the OP.

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Ah, yes, but following all the needed steps? that why I provided them all

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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LEGEND ,
Jan 10, 2023 Jan 10, 2023

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Do you have multiple versions of photoshop installed?

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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It's a brand new mac but I did install the beta version to try out the new rule, neural filters but I uninstalled it because none of them worked. I wonder if there are bits of that left about. I think I'll do a wipe & reinstall as suggested above. 

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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Here are many ideas but I did not see any correct answers.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/how-to-resolve-quot-error-2-photoshop...

Lee- Graphic Designer, Print Specialist, Photographer

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Thanks, I'll have a nose. 

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LEGEND ,
Jan 11, 2023 Jan 11, 2023

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Is this resolved? I'd love to see a crash log to help pin down what causes this.

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New Here ,
Jun 21, 2023 Jun 21, 2023

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Did you manage to solve this? 

I'm getting the same issue after installing the Beta version and uninstalling. 

Really slowing down work.. 

 

Would love to hear what worked for you (if anything worked at all).

Thanks!

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Explorer ,
Jun 22, 2023 Jun 22, 2023

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It went away on it own. 
I did nothing. 
although I do have PS Beta installed at the moment for 'creative fill' - suppose I may reencounter the issue once that tool becomes part of the normal PS and I uninstall the Beta 🤷🏼

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Community Beginner ,
Sep 21, 2023 Sep 21, 2023

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Also getting the same issue after using the Beta Version then uninstalling it once 25.0.0 came out.  Totalling screwing up my workflow and now I have to read and troubleshoot.  Wasn't my plan for this day.  Ugh technology.

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LEGEND ,
Sep 21, 2023 Sep 21, 2023

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This is an example of why you don't use beta software unless you know what problems can arise and are prepared. Beta software and workflow shouldn't be used together, betas are for testing and evaluation not production.

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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They uninstalled the beta, that's what is causing the issue. Not really fair to suggest they're at fault for trying the beta. I certainly didn't expect it to break my main install.

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LEGEND ,
Sep 28, 2023 Sep 28, 2023

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Its not a matter of fault, its a matter of expectations. You should absolutely expect a beta application to cause problems. If it was bug-free then it would not be in development.

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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I do not expect a seperate beta version to interfer with the live version, and I do not think I should expect otherwise. I am fortunate enough that reinstalling PS was enough to fix this issue for myself, but I have deep sympathy for others struggling.

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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@shamde Betas can and will affect the system and software in which they are installed. Its why I choose to run Betas on an isolated instance/partition instead of my main production instance.

 

The solution posted of uninstalling PS (beta and 25) and LR and reinstalling both public versions (not beta) seems to resolve the conflicts.

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New Here ,
Jul 10, 2023 Jul 10, 2023

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Ich hatte das gleiche Problem. Ich habe Ps beta installiert, ich wollte die KI Unterstützung ausprobieren. Heute die beta Version vollständig deinstalliert und da kam diese Fehlermeldung mit dem Fehler 2 Zeile 1. Die Kommunikation zwischen Lr und Ps hat gar nicht mehr funktionert. 

Die schnellste Lösung war Beta wieder zu installieren, jetzt funktionert wieder. Es ist aber keine Lösung, es ist schon ärgerlich.

Ich bin mal gespannt, was das nächste Update mit sich bringt.

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