Error AI (photoshop)

[.36739006uwxs]

The error looks like this:
We've encountered an issue and can't complete your request at this time. Thank you for your patience. Please try again later.

[Ares Hovhannesyan]

What task you do? Can you give more details?

[.36739006uwxs]

This error happens every time I want to generate something with AI in Photoshop.

I click the "Generate" button and an error appears  =(

[Kevin Stohlmeyer]

@.36739006uwxs looks like a temp hiccup with the server connection. Is it still happening?

[.36739006uwxs]

Yeah, I can't use AI.
This error happens every time I want to generate something with AI in Photoshop.

[Kevin Stohlmeyer]

Check your Windows Defender firewall and make sure Firefly and Adobe are allowed.

[.36739006uwxs]

There's a new error ;(

[Sameer K]

Hey, @.36739006uwxs. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and the subscription is associated with an enterprise. 

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted. 

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

On the other side, they can check with the Enterprise subscription Admin to understand if you have the required permissions: https://adobe.ly/3WEFitJ

Thanks! 
Sameer K

[Kevin Stohlmeyer]

@.36739006uwxs if you're enterprise have your IT check the firewall settings to make sure they are allowing Firefly and Adobe endpoints for services:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html