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error al abrir un archivo raw con photoshop

New Here ,
Oct 10, 2024 Oct 10, 2024

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Photoshop Error information
Code: -1
Text: porque ha habido un error de programa
Message: No se ha podido cumplir porque ha habido un error de programa.
Stack:
Adobe Photoshop 25.12.0 20240903.r.806 055f5e9 - x86
0 address: 00007FF6EA73DC82 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
1 address: 00007FF6EA6ECDCD base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: 'curl_formget:-1 in n.a.'
2 address: 00007FF6E7903611 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
3 address: 00007FF6E790162C base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??0?$singleton@V?$extended_type_info_typeid@VModeler@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
4 address: 00007FF6E86C1044 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
5 address: 00007FF6E86C0A69 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
6 address: 00007FF6E86C0A49 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
7 address: 00007FF6E86D5E0D base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
8 address: 00007FF6E79330F5 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
9 address: 00007FF6E7936137 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
10 address: 00007FF6E7935ACA base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
11 address: 00007FF6E7924586 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
12 address: 00007FF6E7D9C558 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
13 address: 00007FF6E7D9C5ED base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
14 address: 00007FF6E7D61F3C base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
15 address: 00007FF6E7D8D2AA base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
16 address: 00007FF6E7FF0A8F base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
17 address: 00007FF6E7D64A5B base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4AIDEFormatType@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
18 address: 00007FF6E95FCF32 base: 00007FF6E70A0000 module name: 'Photoshop.exe' symbol info: '??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.'
19 address: 00007FF9EABF257D base: 00007FF9EABE0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20 address: 00007FF9EBCAAF08 base: 00007FF9EBC50000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

 

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Adobe
Adobe Employee ,
Oct 11, 2024 Oct 11, 2024

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Hey, @carlos_silva03. Welcome to the Camera Raw Community. I'll move this to discussions for now and help you figure it out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

 

Are you working with multiple displays? Keep only one connected at a time to test for stability.

 

In Photoshop, press and hold the CTRL + ALT key, go to Edit > Preferences > Camera Raw Preferences, and select 'Yes' when prompted to reset Camera Raw preferences.

 

Let me know if the issue exists. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

 
 

 

 

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