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Participant
August 20, 2022
Question

Error Code: 183 when trying to update Photoshop to 23.5 version

  • August 20, 2022
  • 3 replies
  • 231 views

Has anyone else not been able to update Photoshop to 23.5 and receive an Error Code: 183?  I've tried to download it multiple times and have been unsuccessful.

This topic has been closed for replies.

3 replies

CShubert
Community Manager
Community Manager
August 22, 2022

Hi @BajaMalibu sorry you are seeing this. As mentioned, were you able to work with the previous version of Ps without any issues?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

 

 

Derek Cross
Community Expert
Community Expert
August 20, 2022

Were you able to run version 23.4.2 without any problems?

jane-e
Community Expert
Community Expert
August 20, 2022

Hi

Since your question is about Photoshop, I have moved this from the Using the Community forum where you posted.

 

"Error 183 is a fairly generic error that could mean a number of different problems, from permissions to an aggressive virus checker to a setting on Windows that prevents installation. "

 

 

https://helpx.adobe.com/download-install/kb/fix-error-183.html

"To fix error 183, follow the instructions for the app you were trying to install or update."

Follow the instruction on the Help page for "Creative Cloud Desktop App"

 

It will look like this screenshot:

 


~ Jane